After-Sales Tech Support & CRM Specialist

Miranda HR; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic HR consultancy in the Philippines is seeking a Customer Support Representative to provide top-notch after-sales support. You will assist customers with inquiries, guide them through troubleshooting processes, and maintain meticulous records in the CRM system. The ideal candidate holds a Bachelor's degree and has up to 2 years of experience in customer support, showing strong communication skills and proficiency in CRM tools like Salesforce. This role is critical to enhancing customer satisfaction and supporting product development.

Qualifications

• 0-2 years of experience in a customer support role.
• Proficient in Customer Relationship Management (CRM) tools.
• Strong sourcing and technical troubleshooting skills.

Responsibilities

• Provide excellent after-sales support to customers.
• Assist with technical inquiries related to products.
• Maintain records of customer interactions through CRM.

Skills

Proficient in CRM tools

Strong technical troubleshooting skills

Excellent communication skills

Education

Bachelor’s degree in a relevant field

Tools

Salesforce

Job description

A dynamic HR consultancy in the Philippines is seeking a Customer Support Representative to provide top-notch after-sales support. You will assist customers with inquiries, guide them through troubleshooting processes, and maintain meticulous records in the CRM system. The ideal candidate holds a Bachelor's degree and has up to 2 years of experience in customer support, showing strong communication skills and proficiency in CRM tools like Salesforce. This role is critical to enhancing customer satisfaction and supporting product development.