Policyholder Care & Digital Services Associate

Insular Life Assurance Co., Ltd.; Olongapo; On-site; PHP 180,000 - 300,000; Full time

Job summary

Insular Life Assurance Co., Ltd. in the Philippines seeks a hands-on Onsite Servicing Associate to process insurance applications, policy servicing requests, and premium transactions while ensuring compliance and service quality.

You have a Bachelor’s degree in Marketing or Business Administration, at least one year in life insurance servicing or customer service, and are willing to work fully onsite at the Olongapo Office.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• At least one (1) year of experience in life insurance servicing, customer service, or related operational roles.
• Relevant insurance or customer service certifications are an advantage but not required.

Responsibilities

• Deliver timely and accurate processing of insurance applications to facilitate underwriting and policy issuance.
• Maintain effective control of accountable forms and gift cards, and provide administrative support to ensure smooth branch operations.
• Process policy-related requests accurately and efficiently in accordance with company policies and turnaround times.
• Ensure accurate handling of premium collections and disbursements while maintaining financial control and compliance.
• Provide responsive and effective assistance to policyholders and Financial Advisers to ensure positive customer experience and service satisfaction.
• Promote and support the adoption of the company’s digital platforms to improve efficiency, accessibility, and customer self-service capabilities.
• Ensure compliance with operational procedures and financial controls during supervisor absence.
• Exercise decision-making authority on selected exception cases to resolve minor servicing issues promptly.

Skills

Customer service

Education

Bachelor’s degree in Marketing, Business Administration, or a related field

Job description

Insular Life Assurance Co., Ltd. in the Philippines seeks a hands-on Onsite Servicing Associate to process insurance applications, policy servicing requests, and premium transactions while ensuring compliance and service quality.

You have a Bachelor’s degree in Marketing or Business Administration, at least one year in life insurance servicing or customer service, and are willing to work fully onsite at the Olongapo Office.