P&C Insurance Policy Servicing & Billing Specialist - Onsite Taguig

Gratitude Philippines; Manila; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

Gratitude Philippines is seeking an insurance operations associate with 12+ months BPO experience and Non-Life/P&C exposure to support policy servicing, carrier coordination, billing, premium management, and receivables activities in a Taguig onsite role.

You will handle high-volume calls, ensure accurate policy records, and resolve billing discrepancies while maintaining strong communication and meticulous documentation.

Formación

• 12 months BPO experience for graduates OR 18 months BPO with 2 years college completed.
• Non-Life Insurance / P&C experience is mandatory.
• Exposure to Home and Auto Insurance preferred.
• Experience in insurance brokerage or agency operations is preferred.
• Strong verbal and written communication and documentation skills.

Responsabilidades

• Policy Servicing & Carrier Coordination: handle inquiries, endorsements, renewals and updates.
• Billing, Premium & Receivables Management: manage billing, collections and reconciliations.
• High-Volume Communication & Call Handling: manage inbound/outbound calls and document interactions.

Conocimientos

BPO Experience

Non-Life Insurance

Property & Casualty (P&C) Insurance

Home Insurance

Auto Insurance

Policy Servicing

Policy Endorsements

Insurance Carrier Coordination

Billing & Premium Management

Receivables

Account Reconciliation

Inbound & Outbound Calling

Customer Service

Communication Skills

Documentation

Educación

College degree / 2 years college with BPO

Herramientas

Applied Epic

AMS / Agency Management Systems

Descripción del empleo

Gratitude Philippines is seeking an insurance operations associate with 12+ months BPO experience and Non-Life/P&C exposure to support policy servicing, carrier coordination, billing, premium management, and receivables activities in a Taguig onsite role.

You will handle high-volume calls, ensure accurate policy records, and resolve billing discrepancies while maintaining strong communication and meticulous documentation.