Policy Servicing & Renewal Specialist – Employee Benefits

Recruit Express Pte Ltd; Santo Niño 1st; On-site; PHP 2,093,000 - 3,139,000; Full time

Job summary

Recruit Express Pte Ltd is hiring a detail-oriented individual to support Group Employee Benefits operations, including policy servicing, renewal billing and member updates. You will ensure transactions are processed accurately and within service standards.

Key duties include processing renewals, data uploads, billing reconciliation, handling enquiries, and coordinating with Sales, Claims, Underwriting, Finance and Technology to meet productivity and quality targets.

Qualifications

• Prior knowledge or experience in Group Life, Health or Employee Benefits insurance would be advantageous.

Responsibilities

• Process renewal billing, member movements, policy amendments and other policy servicing requests.
• Perform data uploads, validation and reconciliation of member and billing records.
• Review billing breakdowns and supporting information to ensure accurate premium billing and invoicing.
• Handle enquiries relating to billing, discrepancies, member information and servicing requests.
• Maintain accurate records and documentation of transactions and customer requests.
• Work closely with internal teams such as Sales, Claims, Underwriting, Finance and Technology to support operational requirements.
• Meet established productivity, quality and turnaround-time targets.
• Perform appropriate checks to ensure transaction accuracy and compliance with internal policies, data protection requirements and applicable guidelines.
• Support peak renewal periods, billing cycles and business continuity requirements.
• Participate in UAT, system enhancements, process improvement initiatives and ad-hoc projects.
• Identify opportunities to improve operational processes, data quality and customer experience.

Skills

Detail-oriented

Organized

Communication skills

Tools

Excel

Job description

Recruit Express Pte Ltd is hiring a detail-oriented individual to support Group Employee Benefits operations, including policy servicing, renewal billing and member updates. You will ensure transactions are processed accurately and within service standards.

Key duties include processing renewals, data uploads, billing reconciliation, handling enquiries, and coordinating with Sales, Claims, Underwriting, Finance and Technology to meet productivity and quality targets.