12 Months Insurance Analyst, Group Policy Services ($3-4K) #BYR

Recruit Express Pte Ltd; Santo Niño 1st; On-site; PHP 300,000 - 540,000; Full time

Job summary

Recruit Express Pte Ltd in the Philippines is seeking an Analyst, Group Policy Services to support day-to-day administration of Group Employee Benefits, focusing on policy servicing, renewal billing, member movements and data management.

The role involves ensuring accurate processing within service standards, partnering with Sales, Claims, Underwriting, Finance and Technology to resolve operational matters and improve data quality and customer experience.

Qualifications

• Experience in insurance operations or group benefits is advantageous.
• Strong focus on data accuracy and problem-solving.
• Ability to coordinate with multiple stakeholders across departments.

Responsibilities

• Process renewal billing, member movements, policy amendments and servicing requests.
• Handle billing administration and data uploads using systems.
• Perform data validation and reconciliation of member records and premiums.
• Investigate discrepancies in billing or member data.
• Collaborate with Sales, Claims, Underwriting, Finance and Technology to resolve issues.
• Meet productivity, quality and turnaround-time targets.

Skills

Analytical thinking

Stakeholder management

Attention to detail

Data analysis

Multi-tasking

Communication

Tools

Excel

Job description

About the Role

We are looking for an Analyst, Group Policy Services to support the day-to-day administration and operations of Group Employee Benefits.

The role focuses on policy servicing, renewal billing, member movements and data management, while ensuring transactions are processed accurately and within established service standards.

Key Responsibilities

• Process renewal billing, member movements, policy amendments and servicing requests accurately and within agreed timelines.

• Handle billing administration, member maintenance, data uploads and operational transactions using systems

• Perform data validation and reconciliation to ensure accurate member records, premium billing and invoicing.

• Review billing breakdowns and investigate billing or member data discrepancies.

• Respond to enquiries relating to billing, member records and policy servicing requests.

• Maintain accurate records and documentation for all transactions.

• Work closely with internal stakeholders including Sales, Claims, Underwriting, Finance and Technology teams to resolve operational matters.

• Ensure transactions comply with internal procedures, data protection requirements, risk controls and applicable regulatory guidelines.

• Meet established productivity, quality and turnaround-time targets.

• Support peak renewal and billing periods as required.

• Participate in process improvement initiatives, UAT, system enhancements and ad-hoc projects.

• Identify opportunities to improve workflows, data quality and overall customer experience.

Requirements

• Relevant experience in insurance operations, policy administration, employee benefits or group insurance would be advantageous.

• Knowledge of Group Life & Health insurance and insurance products would be beneficial.

• Meticulous and detail-oriented, with a strong focus on accuracy.

• Good analytical and problem-solving skills.

• Able to manage multiple tasks and work within established timelines.

• Good communication and stakeholder management skills.

• Proficient in Microsoft Office, particularly Excel.

• Experience with policy administration, billing systems