Policy & Process Improvement Lead

Metrobank; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank is seeking a Policy Specialist to strengthen operational excellence by clarifying policies, procedures and processes, ensuring they are clear, efficient, risk-aware and aligned with business objectives and regulatory requirements.

The role goes beyond policy review and documentation; it critically evaluates existing practices, identifies opportunities for simplification, and contributes to continuous improvement across the Bank.

Qualifications

• Advanced verbal and written communication skills.
• Strong organizational skills, attention to details and a collaborative mindset.
• Ability to communicate and collaborate with business stakeholders of varying seniority levels is an advantage.

Responsibilities

• Review and enhance policies, procedures, workflows, circulars, guidelines and related documentation to ensure clarity, consistency, accuracy and operational practicality.
• Evaluate the underlying business processes rather than limiting reviews to documentation quality and compliance.
• Identify redundant, outdated, overlapping or contradictory policies and recommend opportunities for consolidation, simplification or elimination.
• Ensure alignment with the Bank's strategic objectives, regulatory requirements, risk management standards and internal governance framework.
• Apply consistent standards for policy structure, ownership, approvals and lifecycle management.
• Critically examine existing workflows to identify unnecessary activities, duplicate controls, excessive approvals, manual interventions and operational bottlenecks.
• Work with business units to understand the purpose, risks and expected outcomes of existing processes and identify opportunities to improve efficiency and effectiveness.
• Recommend practical improvements that reduce complexity, turnaround time, operational effort and customer or employee friction.
• Support the redesign of business processes, including opportunities for standardization, automation and better use of technology.
• Apply process improvement principles to ensure that revised policies support simpler, more effective ways of working.
• Evaluate whether policies and procedures adequately address relevant operational, compliance and regulatory risks.
• Work closely with Risk, Compliance, Audit and other control functions to ensure that controls are effective, proportionate and appropriately embedded in business processes.
• Identify overlapping, redundant or unnecessarily burdensome controls and recommend rationalization without compromising the Bank's risk management objectives.
• Promote a risk-based approach that balances sound governance with operational efficiency and business practicality.
• Facilitate effective collaboration among business units, control functions and approving authorities throughout the policy development and review lifecycle.
• Constructively challenge policy proposals, clarify conflicting requirements and help stakeholders reach practical, well-reasoned resolutions.
• Coordinate reviews, consolidate feedback, resolve outstanding issues and facilitate timely approvals.
• Maintain accurate documentation, version control, approval records and audit trails to ensure policy traceability and accessibility.
• Monitor policy review timelines, identify delays and proactively recommend improvements to the review and approval process.
• Contribute to the development of a culture of continuous improvement by encouraging business units to question established practices and adopt more effective ways of working.
• Identify recurring operational issues, policy inconsistencies and opportunities for improvement across business units.
• Support initiatives to standardize common processes and promote reusable solutions across the Bank.
• Participate in cross-functional transformation initiatives aimed at improving productivity, customer experience and operational effectiveness.
• Monitor and communicate improvements in process efficiency, turnaround time, quality and other relevant performance measures.

Skills

Communication skills

Organizational skills

Attention to detail

Stakeholder collaboration

Education

Bachelor’s Degree

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Metrobank is seeking a Policy Specialist to strengthen operational excellence by clarifying policies, procedures and processes, ensuring they are clear, efficient, risk-aware and aligned with business objectives and regulatory requirements.

The role goes beyond policy review and documentation; it critically evaluates existing practices, identifies opportunities for simplification, and contributes to continuous improvement across the Bank.