Policy Services & Customer Support Specialist

QBE Insurance; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

QBE Insurance in Cebu City seeks a customer service professional to answer inquiries via phone, assist with product and policy questions, and resolve billing issues promptly. The role includes operating a switchboard and supporting administrative tasks across business areas.

Previous call centre experience in insurance or banking is preferred, with a tertiary degree or equivalent. Some relevant work experience is required to join a dynamic team in the Philippines.

Qualifications

• Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience.

Responsibilities

• Provide customer service support by answering inquiries via phone calls.
• Assist with product and policy questions, and resolve billing issues promptly.
• Operate switchboard to connect callers to relevant personnel.
• Support various business areas with administrative tasks.

Skills

Analytical Thinking

Communication

Critical Thinking

Customer Value Management

Insurance Underwriting

Intentional collaboration

Managing performance

Policy Management

Presenting with Impact

Pricing Strategies

Problem Solving

Regulatory Compliance

Risk Management

Stakeholder Management

Strategic Thinking

Education

Tertiary Degree

Job description

QBE Insurance in Cebu City seeks a customer service professional to answer inquiries via phone, assist with product and policy questions, and resolve billing issues promptly. The role includes operating a switchboard and supporting administrative tasks across business areas.

Previous call centre experience in insurance or banking is preferred, with a tertiary degree or equivalent. Some relevant work experience is required to join a dynamic team in the Philippines.