Policy Benefits Leader: Compliance, Ops & People Impact

aia; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

AIA is seeking a Policy Benefits Manager to oversee policy benefits administration for AIA, BPI AIA, and affiliates. You will lead a team of specialists to ensure accurate processing of claims, loans, surrenders, and maturities while maintaining regulatory compliance and high service standards.

You will collaborate with multiple departments to enhance customer satisfaction, drive process improvements, and ensure efficient, compliant operations within the benefits space.

Responsibilities

• Oversee the processing of policy benefits, including claims, policy loans, surrenders, and maturities, ensuring timely and accurate payments.
• Lead, mentor, and develop a team of policy benefits specialists with regular performance reviews and training.
• Ensure compliance with regulatory requirements and company policies while identifying and mitigating risks in policy benefits administration.
• Address and resolve escalated customer inquiries and complaints related to policy benefits in collaboration with Customer Care Office and Branch Operations.

Job description

AIA is seeking a Policy Benefits Manager to oversee policy benefits administration for AIA, BPI AIA, and affiliates. You will lead a team of specialists to ensure accurate processing of claims, loans, surrenders, and maturities while maintaining regulatory compliance and high service standards.

You will collaborate with multiple departments to enhance customer satisfaction, drive process improvements, and ensure efficient, compliant operations within the benefits space.