Policy Benefits Manager

aia; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

AIA is seeking a Policy Benefits Manager to oversee policy benefits administration for AIA, BPI AIA, and affiliates. You will lead a team of specialists to ensure accurate processing of claims, loans, surrenders, and maturities while maintaining regulatory compliance and high service standards.

You will collaborate with multiple departments to enhance customer satisfaction, drive process improvements, and ensure efficient, compliant operations within the benefits space.

Responsibilities

• Oversee the processing of policy benefits, including claims, policy loans, surrenders, and maturities, ensuring timely and accurate payments.
• Lead, mentor, and develop a team of policy benefits specialists with regular performance reviews and training.
• Ensure compliance with regulatory requirements and company policies while identifying and mitigating risks in policy benefits administration.
• Address and resolve escalated customer inquiries and complaints related to policy benefits in collaboration with Customer Care Office and Branch Operations.

Job description

FIND YOUR 'BETTER' AT AIA

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About the Role

The Policy Benefits Manager is responsible for overseeing the administration and management of policy benefits for AIA, BPI AIA and affiliate life insurance products. This role ensures that all policy benefits are processed accurately, efficiently, and in compliance with company policies and regulatory requirements. The Policy Benefits Manager will lead a team of generalists and specialists and work closely with other departments to enhance customer satisfaction and operational excellence.

Policy Benefits Administration

• Oversee the processing of policy benefits, including claims, policy loans, surrenders, and maturities. Clear regularly and manage suspense at healthy levels.
• Ensure timely and accurate payment of benefits to policyholders.
• Monitor and manage the workflow to maintain high levels of efficiency and accuracy.

Team Leadership

• Lead, mentor, and develop a team of policy benefits specialists.
• Conduct regular performance reviews and provide ongoing training and support.

Compliance and Risk Management

• Ensure compliance with all regulatory requirements and company policies.
• Identify and mitigate risks associated with policy benefits administration.
• Conduct regular audits and reviews to ensure adherence to standards.

Customer Service

• Address and resolve escalated customer inquiries and complaints related to policy benefits in collaboration with Customer Care Office.
• Collaborate with the Branch Operations and Customer Service teams to improve overall customer satisfaction.

Process Improvement

• Identify opportunities for process improvements and implement best practices.
• Work with the Operational Excellence team to streamline processes and enhance efficiency.

Reporting and Analysis

• Prepare regular reports on policy benefits activities and performance metrics.
• Analyze data to identify trends and areas for improvement.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.