Policy Administration & Underwriting Support Specialist

QBE Group Shared Services Centre; Philippines; Presencial; PHP 335.000 - 670.000; Jornada completa

Descripción de la vacante

QBE Group Shared Services Centre is seeking a detail-oriented professional to support policy documentation across multiple business lines, handle customer inquiries, and manage policy transactions with accuracy and efficiency.

Responsibilities include processing underwriting policies, providing rating support, and maintaining knowledge of product systems and procedures. The role emphasizes collaboration with underwriters and administrative teams to ensure compliance and timely delivery.

Formación

• Tertiary degree or equivalent combination of education and work experience.
• Policy administration experience preferred.
• Rating and processing experience.
• Data entry experience.
• Administrative support experience.

Responsabilidades

• Review, analyse and interpret processing instructions, applications, and work request correspondence from underwriters and agents.
• Provide rating and processing support for lines of business and multi-state accounts.
• Process underwriting policy issuance and amendments within established guidelines.
• Provide customer service support for underwriting assistants and underwriters, handling inquiries and requests with a high level of complexity.
• Work with underwriting assistants and underwriters to deliver timely and accurate products for multiple lines of business.
• Ensure underwriting policies are followed and referals/escalation matrix is applied when appropriate.
• Establish and maintain good working relationships with stakeholders.
• Maintain product, system and process knowledge.

Conocimientos

Administrative Support

Analytical Thinking

Critical Thinking

Customer Service

Insurance Underwriting

Stakeholder Collaboration

Risk Management

Policy Administration

Policy Compliance

Policy Management

Prioritization

Regulatory Compliance

Managing Performance

Educación

Tertiary Degree

Equivalent work experience

Herramientas

Data entry

Descripción del empleo

QBE Group Shared Services Centre is seeking a detail-oriented professional to support policy documentation across multiple business lines, handle customer inquiries, and manage policy transactions with accuracy and efficiency.

Responsibilities include processing underwriting policies, providing rating support, and maintaining knowledge of product systems and procedures. The role emphasizes collaboration with underwriters and administrative teams to ensure compliance and timely delivery.