Policy Admin Specialist - Hybrid & Growth

Manulife/John Hancock; Makati; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Manulife/John Hancock is seeking a Policy Admin Assistant to provide administrative support to policyholders, partners and distributors, ensuring transactions are completed within the required turnaround time. You will handle benefit payouts and respond to inquiries with accuracy.

You will collaborate with Finance to credit proceeds timely, resolve benefits issues, and maintain compliance with policy details, laws and company guidelines in a hybrid Manila-based team.

Qualifications

• 2–4 years of professional experience in the life insurance industry.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Certificate or diploma in Life Insurance is an advantage.

Responsibilities

• Ensures accurate benefit payouts in accordance with the policy details, laws and regulations.
• Assists in resolving benefits-related issues and/or concerns.
• Handling of company initiated and client-initiated disbursement requests such as traditional/variable life withdrawals, benefit/maturity and income payout
• Deals with policyholders and agents (client interface-oral and listening skills necessary, and through correspondence) in response to various policy inquiries and other related transactions.
• Able to give ready answers to inquiries on products, interest rates, policy values and other policy information.
• Knows the processes and systems to be able to handle verification of details, responding to questions and clarifications.
• Collaborates and liaises with Finance to ensure the credit of proceeds to customer within the agreed turn-around time.
• Promptly reports any error/issues or concerns that could impact the process and request of the clients
• Ensure that processes are in accordance with the company’s guidelines and procedures.
• Able to attend to other transactions such as Disbursement Batch processing and Bridger Checking.

Skills

MS Office

Policy administration

Customer service

Education

Certificate in Life Insurance or Diploma in Life Insurance

Job description

Manulife/John Hancock is seeking a Policy Admin Assistant to provide administrative support to policyholders, partners and distributors, ensuring transactions are completed within the required turnaround time. You will handle benefit payouts and respond to inquiries with accuracy.

You will collaborate with Finance to credit proceeds timely, resolve benefits issues, and maintain compliance with policy details, laws and company guidelines in a hybrid Manila-based team.