PMO Lead

Xtendops; Philippines; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Qualifications

• 1-2 years of experience in project coordination or team supervision.
• Exposure to U.S. healthcare programs is preferred.
• Solid understanding of HIPAA and PHI handling
• Experience coordinating multiple stakeholders in regulated environments
• Strong planning and people management skills

Responsibilities

• Lead day-to-day execution of U.S. healthcare projects and onboarding.
• Coach coordinators/analysts assigned to healthcare programs.
• Track tasks, timelines, dependencies, and milestones.
• Escalate risks and recommend corrective actions.
• Coordinate with Operations, IT, QA, Compliance, and Healthcare SMEs.
• Ensure adherence to HIPAA and client requirements.
• Monitor KPIs and service levels; provide status updates.
• Identify gaps and support process improvements and standardisation.
• Support audits, client reviews, and governance calls.
• Prepare project reports and documentation.
• Coach on healthcare compliance and stakeholder coordination

Skills

Project coordination

Team leadership

Stakeholder coordination

Regulatory/compliance awareness

Healthcare domain knowledge

Tools

CRM tools

EHR/EMR systems

Reporting systems

Job description

About the role

The Team Lead – Healthcare Programs supervises and supports the execution of U.S. healthcare projects and operational initiatives. This role provides day-to-day coordination, guides team performance, and helps ensure deliverables are completed on time, within scope, and in compliance with HIPAA, PHI requirements, client standards, and healthcare regulations. The Team Lead works closely with Project Managers, Operations, IT, Compliance, and Healthcare SMEs to support successful project delivery and continuous improvement.

Key responsibilities

• Lead and support the day-to-day execution of U.S. healthcare projects, including onboarding, implementations, and operational transitions.
• Supervise, guide, and coach project coordinators or analysts assigned to healthcare programs.
• Track project tasks, timelines, dependencies, deliverables, and key milestones.
• Escalate project risks, issues, and delays to the appropriate stakeholders and recommend corrective actions.
• Coordinate with cross-functional teams, including Operations, IT, QA, Compliance, and Healthcare SMEs.
• Ensure team adherence to HIPAA guidelines, PHI handling protocols, and client contractual requirements.
• Monitor project KPIs, service levels, and operational metrics, and provide regular status updates to Project Managers.
• Identify process gaps and support the implementation of operational improvements and standardised procedures.
• Support internal audits, client reviews, healthcare compliance checks, governance calls, and reporting activities.
• Assist with documentation, process standardisation, and the preparation of project and operational reports.
• Coach team members on healthcare compliance, project discipline, quality standards, and effective stakeholder coordination.

What we're looking for

• One to two years of experience in project coordination, team leadership, or supervision, with exposure to U.S. healthcare programs.
• Working knowledge of the U.S. healthcare ecosystem, including payer, provider, PBM, or care management environments.
• Practical understanding of HIPAA and healthcare data privacy requirements.
• Experience coordinating multiple stakeholders in a regulated or compliance-driven environment.
• Strong organisational, communication, planning, problem-solving, and people management skills.
• Prior medical or clinical experience, such as nursing, medical administration, or clinical coordination, is highly desirable.
• Experience in a healthcare contact centre, healthcare BPO, or shared services environment.
• Exposure to healthcare systems such as EHR or EMR platforms, CRM tools, or reporting systems.
• Project management training or certification, such as CAPM, PMP, or an equivalent qualification, is an advantage.
• Experience supporting audits, client governance calls, or compliance reviews is preferred.