Program Manager (PMO Senior - Six Sigma Certified)

XtendOps; Cebu City; On-site; PHP 1,800,000 - 2,600,000; Full time

Job summary

XtendOps is seeking a Senior Program Manager (PMO) to provide strategic leadership, governance, and transformation oversight across complex, regulated healthcare operations. You will align delivery with business objectives while driving large-scale initiatives in IT platforms and healthcare workflows.

The role requires deep expertise in Six Sigma or equivalent, PMP certification, and a proven track record in cross-functional program leadership within regulated environments, with strong executive

Qualifications

• 7–10+ years of enterprise-scale program management in regulated environments.
• 5+ years hands-on project management with end-to-end delivery.
• PMP and Six Sigma (Green/Black Belt) certifications.

Responsibilities

• Lead end-to-end program governance across all service lines and report to executives.
• Drive healthcare IT transformation delivery, including workflow redesign and platform integration.
• Apply Six Sigma/Lean to identify inefficiencies and improve key metrics such as AHT, quality, and cost.
• Manage executive stakeholders with strategic insights and performance reporting.
• Own KPI frameworks, SLA performance, and governance across delivery functions.
• Ensure compliance with healthcare regulations and maintain audit-ready documentation.
• Coordinate PMO, WFM, QA, Training, Nursing, and Operations for seamless program execution.

Skills

Six Sigma

PMP Certification

Lean

Job description

Role Summary

The Senior Program Manager (PMO) provides strategic leadership, governance, and transformation oversight across complex, multi-line-of-business (LOB) operations within a highly regulated healthcare and pharmaceutical environment. This role is accountable for aligning operational execution with CLIENT business objectives while driving large-scale transformation initiatives, including healthcare operations optimization and IT platform integrations. The role requires deep expertise in process improvement methodologies (Six Sigma or equivalent), healthcare workflows, and enterprise technology transformation, ensuring measurable improvements in efficiency, quality, compliance, and cost performance.

Key Responsibilities

Enterprise Program Leadership & Governance Lead end-to-end program governance across all service lines, establishing structured operating models, governance frameworks, and executive reporting cadences. Ensure full alignment between CLIENT strategic objectives and operational delivery.

Healthcare & IT Transformation Delivery Drive large-scale transformation initiatives, including workflow redesign, healthcare operations optimization, and integration of enterprise platforms (e.g., CRM, EMR/EHR, Genesys, or equivalent). Partner with CLIENT technology and operations teams to ensure successful implementation, adoption, and stabilization.

Process Optimization & Continuous Improvement Apply Six Sigma, Lean, or equivalent methodologies to identify inefficiencies, reduce variability, and deliver measurable improvements in AHT, quality, throughput, and cost. Establish a culture of continuous improvement across all delivery functions.

Executive Stakeholder Management Serve as the primary interface to CLIENT executive leadership, providing strategic insights, performance reporting, and actionable recommendations. Drive alignment on priorities, risks, and transformation roadmaps.

Performance Governance & Accountability Own KPI frameworks, SLA performance, and operational scorecards across all service lines. Ensure performance transparency, root cause analysis, and corrective action planning.

Risk, Compliance & Regulatory Oversight Ensure all program activities are compliant with healthcare regulations (including HIPAA) and CLIENT-specific requirements. Maintain audit-ready documentation and proactively manage operational and regulatory risks.

Cross-Functional Integration Lead coordination across PMO, WFM, QA, Training, Nursing, and Operations to ensure seamless execution and alignment of all program components.

Experience & Qualifications

Senior PMO leader with 7–10+ years of experience driving enterprise-scale, cross-functional programs in regulated environments. Brings 5+ years of hands-on project management with full end-to-end delivery ownership, supported by PMP and Six Sigma (Green/Black Belt) certifications. Proven track record in establishing, scaling, and maturing PMOs; from initial setup through to optimized, high-performing governance model, by implementing standardized methodologies, strengthening reporting and controls, and embedding continuous improvement frameworks.

Demonstrated success leading healthcare and IT transformation initiatives, including system implementations, workflow redesign, and cross-functional integration, while driving measurable gains in efficiency, quality, and compliance. Strong background in pharma, healthcare services, or similarly regulated industries preferred. Exhibits C1-level English proficiency, strong executive presence, and the ability to influence senior stakeholders and align diverse teams to strategic outcomes.