Remote Customer Support Specialist - Rotating Shifts (PH)

Private Advertiser; Tagum; À distance; PHP 55 000 - 83 000; Plein temps

Résumé du poste

Private Advertiser is seeking a Remote Customer Support Specialist for rotating shifts in the Philippines. You will handle player inquiries, troubleshoot issues, and guide users on game rules and promotions. You will document interactions and work with development/QA teams to resolve complex problems.

Ideal candidates stay current with game updates, provide clear communication, and help improve support processes. This is a remote role based in the Philippines with rotating shifts.

Responsabilités

• Respond promptly and professionally to players' inquiries about game features, gameplay, and issues.
• Assist players in troubleshooting game-related problems, including account and payments.
• Provide guidance on game rules, strategies, and promotions.
• Document and track interactions using our customer support tool.
• Collaborate with development and QA teams to resolve complex issues.
• Monitor feedback to identify trends for product improvements.
• Stay up-to-date with game updates and new features.
• Contribute to improving customer support processes and resources.

Connaissances

Customer support

Troubleshooting

Communication

Problem solving

Description du poste

Remote Customer Support Specialist - Rotating Shifts (PH)

• 1、Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
• 2、Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
• 3、Provide guidance and support to players on game rules, strategies, and promotions.
• 4、Document and track player interactions and issues using our designated customer support tool.
• 5、Collaborate with other teams, including the development and quality assurance teams, to elevate and resolve complex player issues.
• 6、Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
• 7、Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
• 8、Contribute to developing and improving customer support processes and resources.