Platform & Solution Engineering Lead - Strategy & Delivery

Trends Group, Inc.; Makati; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Trends Group, Inc. in Makati City seeks a Platform and Solution Engineering Senior Manager to lead the Platform and Solution Engineering Section, ensure high-quality deliverables, and equip the team with the necessary training.

The role encompasses governance of IT service continuity, availability, service catalog, SLAs, and incident management, while aligning processes with the company’s growth and client expectations; strong leadership and collaboration with sales and technical groups are

Qualifications

• Must be a graduate of Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent.
• 5+ years of experience as a Manager/Supervisor/Team Lead.
• At least 3 years coordinating with partners and clients.
• Certifications in IT Service Management, IT Infrastructure, Cybersecurity or Information Security are a plus.

Responsibilities

• Accomplishes all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.
• Ensures that the Platform and Solution Engineering Section follows effective and efficient processes and complies with escalation protocols.
• Conducts performance review of the team leaders.
• Updates and contributes to the knowledge and information relevant to Platform and Solution Engineering.
• Stays updated on emerging technologies.
• Participates in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.

Education

Bachelor's degree in Computer Studies/Computer Engineering/Information Technology/Electronics Engineering or equivalent

Job description

Trends Group, Inc. in Makati City seeks a Platform and Solution Engineering Senior Manager to lead the Platform and Solution Engineering Section, ensure high-quality deliverables, and equip the team with the necessary training.

The role encompasses governance of IT service continuity, availability, service catalog, SLAs, and incident management, while aligning processes with the company’s growth and client expectations; strong leadership and collaboration with sales and technical groups are