AI Platform Support Engineer - Remote Night Shift

SCALABLE OS CORP.; Metro Manila; Remote; PHP 450,000 - 650,000; Full time

Job summary

SCALABLE OS CORP. in the Philippines seeks an AI Platform Technical Support Engineer with hands-on IT support experience, expert in troubleshooting APIs, logs, and integrations.

You will be the frontline for incidents, assist users with Claude and other AI tools, and collaborate with Engineering to reproduce and resolve issues.

Excellent English communication and Git/Python scripting skills are required; night shift and long-term remote work are offered.

Qualifications

• 3+ years IT / MSP / application support with API troubleshooting.
• Git knowledge required.
• Python or PowerShell scripting experience.
• Experience supporting US-based users with English communication.

Responsibilities

• Be the first responder for AI platform incidents: gateway pack failures, MCP server errors, app defects, integration breakage.
• Escalate the rest to engineering as a complete package reproduction step, logs, the runbook step that failed.
• Support our staff using Claude day to day: access, onboarding, usage-policy questions, live troubleshooting of prompts and connectors.
• Build the runbook library in Git. Every escalation engineering resolve becomes a runbook you own your success metric is a falling escalation rate.
• Watch platform health proactively with scheduled probes; open the incident before users notice.

Skills

API troubleshooting

Git

Python

PowerShell

English communication

Tools

Git

PowerShell

Python

Job description

SCALABLE OS CORP. in the Philippines seeks an AI Platform Technical Support Engineer with hands-on IT support experience, expert in troubleshooting APIs, logs, and integrations.

You will be the frontline for incidents, assist users with Claude and other AI tools, and collaborate with Engineering to reproduce and resolve issues.

Excellent English communication and Git/Python scripting skills are required; night shift and long-term remote work are offered.