Platform Operations Engineer — AI-Driven, Flexible & Remote

Infobip ltd.; Metro Manila; Hybrid; PHP 350,000 - 500,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

ESOP

Work-life balance

Career development

International mobility

Job summary

Infobip is seeking a Platform Operations Junior Engineer to support the operational backbone of our global communications platform. You will join a team evolving toward broader operations, reducing silos and using AI and automation to streamline repetitive work.

You’ll handle provisioning requests, troubleshoot platform issues across messaging channels, and collaborate with internal teams and customers to ensure timely service delivery.

Qualifications

• Technical-minded candidate with interest in telecom, platform operations, or messaging tech.
• Familiarity with Excel or similar tools used for operational tracking and analysis.
• Up to 1–2 years of relevant experience is a plus.

Responsibilities

• Process platform provisioning requests and maintain connections across global operators.
• Troubleshoot platform issues across messaging channels and workflows.
• Collaborate with internal stakeholders, partners, and customers to resolve inquiries and ensure service delivery.
• Monitor patterns, identify inconsistencies, and assist data-driven troubleshooting.

Skills

Technical mindset

Excel proficiency

Telecommunications interest

Platform operations

Tools

SMPP

SS7

Job description

Infobip is seeking a Platform Operations Junior Engineer to support the operational backbone of our global communications platform. You will join a team evolving toward broader operations, reducing silos and using AI and automation to streamline repetitive work.

You’ll handle provisioning requests, troubleshoot platform issues across messaging channels, and collaborate with internal teams and customers to ensure timely service delivery.