Platform Engineer II: Remote AI-Driven Ops & Automation

Concentrix; Philippines; Remote; PHP 500,000 - 780,000; Full time

Benefits offered by this job

Work from home

Job summary

Concentrix is seeking a results-driven professional in the Philippines to support workforce management and scheduling using NICE WFM and ACD systems. This full-time remote role demands 2+ years of experience, strong communication, and the ability to work under pressure while delivering accurate, timely results.

You will leverage AI-powered tools to boost efficiency, identify automation opportunities, and ensure compliant AI usage, while completing mandatory training and participating in regular

Qualifications

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Responsibilities

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Skills

NICE WFM

ACD scheduling

Remote work capability

Tools

Microsoft Office Suite

Job description

Concentrix is seeking a results-driven professional in the Philippines to support workforce management and scheduling using NICE WFM and ACD systems. This full-time remote role demands 2+ years of experience, strong communication, and the ability to work under pressure while delivering accurate, timely results.

You will leverage AI-powered tools to boost efficiency, identify automation opportunities, and ensure compliant AI usage, while completing mandatory training and participating in regular