Platform Engineer II - AI-Driven Automation (Remote)

Concentrix Philippines; Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

Concentrix Philippines is seeking a Platform Engineer II to support global technology infrastructure and AI-driven automation. This role emphasizes multi-tasking, scheduling system proficiency, and strong communication as the team delivers secure, scalable IT solutions.

You will work in a remote-capable context from the Philippines, coordinating with global teams and maintaining high standards for reliability and performance.

Qualifications

• Minimum of 2+ years of related work experience.

Responsibilities

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Skills

NICE WFM

ACD systems

Microsoft Office

AI automation

Remote work

Job description

Concentrix Philippines is seeking a Platform Engineer II to support global technology infrastructure and AI-driven automation. This role emphasizes multi-tasking, scheduling system proficiency, and strong communication as the team delivers secure, scalable IT solutions.

You will work in a remote-capable context from the Philippines, coordinating with global teams and maintaining high standards for reliability and performance.