Platform Engineer II

Concentrix; Philippines; Remote; PHP 500,000 - 780,000; Full time

Benefits offered by this job

Work from home

Job summary

Concentrix is seeking a results-driven professional in the Philippines to support workforce management and scheduling using NICE WFM and ACD systems. This full-time remote role demands 2+ years of experience, strong communication, and the ability to work under pressure while delivering accurate, timely results.

You will leverage AI-powered tools to boost efficiency, identify automation opportunities, and ensure compliant AI usage, while completing mandatory training and participating in regular

Qualifications

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Responsibilities

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Skills

NICE WFM

ACD scheduling

Remote work capability

Tools

Microsoft Office Suite

Job description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

Key Roles and Responsibilities

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Location: PHL

Work-at-Home

Language Requirements:

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.