Platform Engineer II - AI & Automation for Scheduling

Concentrix

Bangued

Remoto

PHP 279.000 - 502.000

Tempo pieno

11 giorni fa

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro

Il tuo curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Concentrix Philippines seeks a proactive Scheduling Professional to support our contact-center operations. You will multi-task, prioritize, and meet deadlines while leveraging NICE WFM and ACD systems to optimize staffing and service levels.

The role emphasizes remote work readiness and strong communication with teammates and managers. Responsibilities include identifying automation opportunities, using AI-powered tools to improve efficiency, and ensuring secure, compliant use of AI

Competenze

Minimum 2+ years of related work experience.
Experience with NICE WFM and ACD systems.
Ability to work remotely and meet deadlines.
Strong written and verbal communication skills.

Mansioni

Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
Identify opportunities to automate repetitive processes using AI technologies.
Ensure responsible, secure, and compliant use of AI technologies.
Complete all assigned, mandatory training within the timeframe provided.
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.