Platform Engineer

Concentrix; Manila; Remote; PHP 480,000 - 740,000; Full time

Job summary

Concentrix, a global IT and security-focused services leader, is seeking a proactive professional to support scheduling and operations within the Information Technology and Global Security team. The role emphasizes AI-powered tools, process automation, and secure use of technologies.

Qualified applicants will have at least two years of relevant experience, strong communication skills, and the ability to work remotely within a dynamic, global environment.

Qualifications

• Demonstrated ability to multi-task and prioritize tasks while meeting deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Ability to work effectively under pressure and maintain professionalism.

Responsibilities

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Skills

Multitasking

Prioritization

Communication skills

Microsoft Office

Tools

NICE WFM

ACD systems

Job description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures

Job Description

Key Roles and Responsibilities:-

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.


• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.


• Self-starter with a sense of urgency, capable of working effectively under pressure.


• Professional demeanor with the ability to develop and maintain strong relationships.


• Excellent attention to detail and strong communication skills, both written and verbal.


• Proficient in Microsoft Office Suite.


• Willingness and capability to work remotely.


• Minimum of 2+ years of related work experience.


• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.


• Identify opportunities to automate repetitive processes using AI technologies.


• Ensure responsible, secure, and compliant use of AI technologies.


• Complete all assigned, mandatory training within the timeframe provided


• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports