Platform Engineer II

Concentrix; Bangued; Remoto; PHP 279.000 - 502.000; Tempo pieno

Descrizione del lavoro

Concentrix Philippines seeks a proactive Scheduling Professional to support our contact-center operations. You will multi-task, prioritize, and meet deadlines while leveraging NICE WFM and ACD systems to optimize staffing and service levels.

The role emphasizes remote work readiness and strong communication with teammates and managers. Responsibilities include identifying automation opportunities, using AI-powered tools to improve efficiency, and ensuring secure, compliant use of AI

Competenze

• Minimum 2+ years of related work experience.
• Experience with NICE WFM and ACD systems.
• Ability to work remotely and meet deadlines.
• Strong written and verbal communication skills.

Mansioni

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided.
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Conoscenze

Multi-tasking

Prioritization

Scheduling

Communication

Attention to detail

Self-motivation

Pressure management

Strumenti

NICE WFM

ACD Systems

Microsoft Office

Descrizione del lavoro

Key Roles and Responsibilities:-Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.Self-starter with a sense of urgency, capable of working effectively under pressure.Professional demeanor with the ability to develop and maintain strong relationships.Excellent attention to detail and strong communication skills, both written and verbal.Proficient in Microsoft Office Suite.Willingness and capability to work remotely.Minimum of 2+ years of related work experience.Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.Identify opportunities to automate repetitive processes using AI technologies.Ensure responsible, secure, and compliant use of AI technologies.Complete all assigned, mandatory training within the timeframe providedConduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports