AI-Driven Platform Engineer – Remote

Concentrix; Manila; A distancia; PHP 480.000 - 740.000; Jornada completa

Descripción de la vacante

Concentrix, a global IT and security-focused services leader, is seeking a proactive professional to support scheduling and operations within the Information Technology and Global Security team. The role emphasizes AI-powered tools, process automation, and secure use of technologies.

Qualified applicants will have at least two years of relevant experience, strong communication skills, and the ability to work remotely within a dynamic, global environment.

Formación

• Demonstrated ability to multi-task and prioritize tasks while meeting deadlines.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Ability to work effectively under pressure and maintain professionalism.

Responsabilidades

• Demonstrated ability to multi-task, prioritize tasks, and consistently meet deadlines on deliverables.
• Proficient in NICE WFM and ACD systems, with a strong understanding of scheduling or command center operations.
• Self-starter with a sense of urgency, capable of working effectively under pressure.
• Professional demeanor with the ability to develop and maintain strong relationships.
• Excellent attention to detail and strong communication skills, both written and verbal.
• Proficient in Microsoft Office Suite.
• Willingness and capability to work remotely.
• Minimum of 2+ years of related work experience.
• Leverage AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
• Identify opportunities to automate repetitive processes using AI technologies.
• Ensure responsible, secure, and compliant use of AI technologies.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports

Conocimientos

Multitasking

Prioritization

Communication skills

Microsoft Office

Herramientas

NICE WFM

ACD systems

Descripción del empleo

Concentrix, a global IT and security-focused services leader, is seeking a proactive professional to support scheduling and operations within the Information Technology and Global Security team. The role emphasizes AI-powered tools, process automation, and secure use of technologies.

Qualified applicants will have at least two years of relevant experience, strong communication skills, and the ability to work remotely within a dynamic, global environment.