Digital Platform Operations Specialist

Private Advertiser; Quezon City; Presencial; PHP 300 000 - 540 000; Tempo integral

Resumo da oferta

Private Advertiser is seeking a Platform Operations Specialist to manage day-to-day administration, maintenance, and QA of digital platforms, ensuring smooth access, technical support, and timely credential releases.

You will collaborate across Finance, Sales, Customer Success, and partners, provide Tier 3 support, and escalate to external partners as needed, leveraging your IT support and LMS administration experience.

Qualificações

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 2+ years of experience in Platform Operations, System Support, IT Support, or related areas.
• Strong organizational and analytical skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and collaborate across teams.

Responsabilidades

• Generate, validate, and reconcile platform access codes and user accounts.
• Maintain accurate and secure records of client account credentials.
• Monitor platform activities, updates, and releases from international partners.
• Ensure timely release of access credentials and account information.
• Collaborate with Finance, Credit & Collections, and Inventory teams for invoice and product verification.
• Work with Sales to validate authorized recipients of platform access.
• Coordinate with Customer Success on client account creation and access concerns.
• Liaise with local partners and developers to report issues and facilitate updates.
• Provide Tier 3 technical support by investigating and resolving user concerns.
• Escalate Tier 4 issues to officers or external partners when necessary.

Conhecimentos

Organizational skills

Analytical skills

Communication

Interpersonal skills

multitasking

Collaboration

Formação académica

Bachelor's degree in Information Technology, Computer Science, or related field

Ferramentas

Microsoft Office

Descrição da oferta de emprego

This role handles the day-to-day administration, maintenance, and quality assurance of digital platforms. It ensures smooth platform access, provides technical support, coordinates with internal teams and external partners, and assists in evaluating digital products to deliver operational efficiency and a positive customer experience.

Key responsibilities

Generate, validate, and reconcile platform access codes and user accounts

Maintain accurate and secure records of client account credentials

Monitor platform activities, updates, and releases from international partners

Ensure timely release of access credentials and account information

Collaborate with Finance, Credit & Collections, and Inventory teams for invoice and product verification

Work with Sales to validate authorized recipients of platform access

Coordinate with Customer Success on client account creation and access concerns

Liaise with local partners and developers to report issues and facilitate updates

Provide Tier 3 technical support by investigating and resolving user concerns

Escalate Tier 4 issues to officers or external partners when necessary

About you

Bachelor's degree in Information Technology, Computer Science, or related field

At least 2 years of experience in Platform Operations, System Support, Technical Operations, IT Support, LMS Administration, or Digital Product Management

Strong organizational and analytical skills with keen attention to detail

Excellent communication and interpersonal skills

Ability to manage multiple tasks and collaborate across teams

Proficiency in Microsoft Office and other productivity tools