Platform CSR

Marshall Parkway Corp.; Makati; On-site; PHP 240,000 - 420,000; Full time

Job summary

Marshall Parkway Corp. is seeking a KYC Reviewer responsible for verifying customer details by reviewing documents and information.

The role involves screening against watchlists and potential policy violations, and coordinating with Fraud and Customer Support teams to resolve KYC issues. The position requires strong attention to detail, analytical thinking, and excellent communication skills to ensure compliance with laws and company policies.

Qualifications

• Strong attention to detail required.
• Analytical and critical thinking required.
• Good communication and customer service skills required.
• Ability to handle confidential information responsibly.
• Proficiency in reviewing documents required.

Responsibilities

• Verify customer by reviewing documents and information.
• Screen customers against the Customs watchlist, underage, bonus abuser.
• Collaborate with internal teams such as Fraud and Customer support to resolve KYC issues.
• Prepare reports of finished KYC reviews.
• Ensure compliance with company policies, laws and regulations.

Skills

Attention to detail

Analytical thinking

Communication skills

Confidential information handling

Document review

Education

Bachelor's Degree

Job description

RESPONSIBILITIES:

• 1. Verify customer by reviewing documents and information
• 2. Screen Customers against the Customs watchlist, Underage, Bonus abuser
• 3. Collaborate with internal teams such as Fraud and Customer support to resolve KYC issue
• 4. Prepare report of finished KYC reviews
• 5. Ensure compliance with company's policies and laws and regulations.

QUALIFICATIONS:

• 1. Strong attention to detail
• 2. Analytical and critical thinking
• 3. Good communication and customer service skills
• 4. Ability to handle confidential information responsibly
• 5. Proficiency in reviewing documents
• 6. Bachelor's Degree