KYC Officer

IDGC; Quezon City; On-site; PHP 223,000 - 402,000; Full time

Job summary

IDGC in Quezon City seeks a meticulous KYC Officer to review customer registration data, perform KYC checks, and conduct video verifications for new and high-risk accounts. You will verify identities with government IDs, maintain precise records, and protect confidentiality.

Requirements include 1 year in KYC/compliance or related fields, strong English communication, and proficiency with Microsoft Office. Apply to join a team focused on accuracy and privacy.

Qualifications

• Minimum 1 year of experience in KYC, customer service, or compliance.
• Proficient in English written and spoken communication.
• Detail-oriented with strong analytical and organizational skills.
• Knowledge of KYC, AML and fraud prevention principles.
• Ability to verify identification documents and identify inconsistencies.

Responsibilities

• Review and verify customer registration information and supporting documents.
• Conduct Know Your Customer verification procedures per policy.
• Perform video verification calls for new and high-risk accounts.
• Validate customer identities using government-issued IDs.
• Review information for completeness, accuracy, and consistency.
• Escalate accounts with discrepancies or suspicious activity.
• Maintain accurate verification records with confidentiality.
• Meet daily verification targets while ensuring quality.
• Perform other duties related to customer verification as assigned.

Skills

English communication

Attention to detail

Analytical thinking

Data privacy

Video verification

KYC/AML knowledge

Discrepancy identification

Microsoft Office

Education

Senior High School

College undergraduate

College graduate

Tools

Microsoft Office

Job description

About the role

We are looking for detail-oriented and responsible individuals to join our team as a KYC Officer. You will review and verify customer registration information, conduct Know Your Customer verification procedures, and perform video verification calls for newly registered customers and accounts requiring additional verification.

Key responsibilities

• Review and verify customer registration information and supporting documents.
• Conduct Know Your Customer (KYC) verification procedures in accordance with company policies.
• Perform video verification calls for newly registered customers and accounts requiring additional verification.
• Validate customer identities using government-issued identification documents.
• Review customer information for completeness, accuracy, and consistency.
• Escalate accounts with discrepancies or suspicious information to the appropriate team.
• Maintain accurate and detailed verification records.
• Handle customer information with strict confidentiality.
• Meet daily verification targets while maintaining quality and accuracy.
• Perform other duties assigned by management related to customer verification.

About you

• Senior High School graduate, college undergraduate, or college graduate.
• At least 1 year of relevant work experience in KYC, customer service, fraud prevention, compliance, or back-office operations.
• Good written and verbal English communication skills.
• Computer literate and proficient in Microsoft Office applications.
• Strong attention to detail, analytical thinking, and organizational skills.
• Ability to verify identification documents, validate customer information, and identify inconsistencies.
• Knowledge of KYC, AML, fraud prevention, and customer due diligence principles.
• Ability to recognize suspicious activities, potentially fraudulent documents, and duplicate accounts.
• Strong commitment to protecting confidential customer information and maintaining data privacy.
• Willingness to conduct customer verification through video calls when required.