Customer Account Assessment Analyst

RELX; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Relx Plc is seeking a Customer Account Assessment Analyst to independently conduct recredentialing and reverification reviews for existing customers. The role ensures compliance with regulatory standards, documents findings, and makes supported account decisions with minimal managerial guidance.

You will validate legitimacy, analyze contracts and product access, and determine pass/fail outcomes while handling multiple projects with accuracy and timeliness.

Qualifications

• Bachelor’s degree required.
• At least two years of relevant experience.
• At least two years of customer service experience with minimal supervision.
• Strong analytical, research, and decision-making skills.
• Ability to evaluate complex information and reach well-supported conclusions.
• Excellent written and verbal communication skills.
• Strong organization and case-management skills.
• Proficiency with Microsoft Office and ability to learn internal systems.
• Willingness to leverage AI and automation tools to improve efficiency.
• Must be in current role for 1 year.
• No Disciplinary Action in the past 12 months.
• No Attendance or Punctuality issues in the past 12 months.

Responsibilities

• Perform recredentialing and reverification reviews for assigned customers.
• Apply credentialing standards and regulatory requirements.
• Document findings and determine pass/fail outcomes with minimal guidance.
• Manage multiple reverification projects concurrently.
• Conduct sensitive-data searches and corporate-record research.
• Adjudicate findings and determine clear pass/fail statuses.
• Respond to customer inquiries via phone and email with clarity.
• Maintain relationships while upholding credentialing standards.
• Use GRC or similar platforms to track documents, notes, and progress.
• Follow documentation standards so reviews are auditable.

Skills

Analytical skills

Research skills

Decision-making

Written & verbal communication

Organization & case management

Curiosity & adaptability

AI/automation awareness

Education

Bachelor’s degree

Tools

MS Office

MBS/MBSi

MyLexis

GCRM

Job description

The Customer Account Assessment Analyst independently performs recredentialing and reverification reviews for assigned existing customers. The role applies company standards and applicable regulatory requirements consistently, evaluates business legitimacy and permissible use, documents findings, and makes well-supported account decisions with minimal managerial guidance.

Customer Reverification and Assessment

• Validate business legitimacy through corporate-record research and sensitive-data searches.
• Locate and analyze customer contracts, product access, and stated permissible uses.
• Assess findings against established credentialing standards and regulatory requirements.
• Determine and document a pass or fail outcome with minimal managerial assistance.
• Manage multiple reverification projects concurrently while maintaining quality, accuracy, and timeliness.

Alert List and Security-Related Reviews

• Apply the appropriate review process, including enhanced procedures when a case requires greater depth or specialized analysis.
• Adjudicate findings and determine a clear, supportable pass or fail status.

Customer and Sales Support

• Respond to phone calls and emails clearly, accurately, and courteously.
• Explain requirements, request needed information, and address questions with minimal managerial involvement.
• Maintain effective working relationships while upholding credentialing and compliance standards.

Systems, Documentation, and Account Maintenance

• Use Ajax, or a future Governance, Risk, and Compliance (GRC) platform, to track documents, notes, review progress, and final status.
• Use internal systems such as MBS, MBSi, MyLexis, and GCRM to locate customer information and, when required, support account-access changes or downgrades.
• Follow documentation standards so another reviewer can understand the evidence considered, analysis performed, and decision reached.

Qualifications

• Bachelor’s degree holder
• At least two years of relevant experience.
• At least two years of customer service experience, including successful management of customer and sales interactions with minimal managerial involvement.
• Strong analytical, research, and decision-making skills.
• Ability to evaluate complex information, identify inconsistencies, and reach well-supported conclusions.
• Excellent written and verbal communication skills, with a professional customer-service approach.
• Strong organization, prioritization, and case-management skills, including the ability to manage concurrent assignments.
• Sound judgment, attention to detail, and commitment to consistent application of standards.
• Proficiency with Microsoft Office applications and the ability to learn specialized internal systems.
• Demonstrates curiosity, adaptability, and a willingness to leverage emerging technologies, including AI and automation tools, to improve operational efficiency and effectiveness.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

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