KYC/CSR Customer Service Representative

Playmate Leisure Solutions Corp.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Playmate Leisure Solutions Corp. seeks a KYC Specialist in Taguig, Philippines. This role involves verifying customer information, ensuring compliance with KYC/AML regulations, and maintaining accurate records. The ideal candidate should have experience in customer service or KYC/AML, strong attention to detail, and proficiency in MS Office and customer management systems. A full-time, permanent position with an 8-hour rotational shift is offered.

Qualifications

• Experience in Customer Service or KYC/AML role preferred.
• Strong attention to detail and communication skills are essential.
• Proficient in MS Office and experience with customer management systems.

Responsibilities

• Verify customer documents in line with regulatory requirements.
• Maintain accurate and secure customer records.
• Respond to KYC-related inquiries via phone and email.
• Monitor compliance and report suspicious activities.
• Perform data entry and regular account audits.

Skills

Customer Service Experience

KYC/AML Knowledge

Attention to Detail

Communication Skills

MS Office Proficiency

Tools

Customer Management Systems

Job description

The KYC Specialist is responsible for verifying customer information, ensuring compliance with KYC/AML regulations, maintaining accurate records, and providing customer support related to account verification.

Key Responsibilities

• Verify customer documents in line with regulatory requirements
• Maintain accurate and secure customer records
• Respond to KYC-related inquiries via phone and email
• Monitor compliance and report suspicious activities
• Perform data entry and regular account audits

Qualifications

• Experience in Customer Service or KYC/AML role preferred
• Strong attention to detail and communication skills
• Proficient in MS Office and customer management systems
• 8-hour rotational shift
• Full-time | Permanent Position