Platform Analytics & Customer Journey Lead

Metrobank; Makati; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading financial institution in Metro Manila is looking for a Junior Officer to drive platform performance through data analytics and customer journey optimization. You will create dashboards, conduct in-depth analyses, and ensure efficient processes while managing vendor relationships. Candidates should have a Bachelor’s degree in Business or Finance, relevant work experience, and strong analytical and communication skills. Join us to help enhance customer experiences and drive business transformation.

Qualifications

• At least 3 years of relevant work experience in fintech, telco, FMCG, or banking.
• Experience in platform management and customer service is preferred.
• Proficient in basic software skills.

Responsibilities

• Create and enhance dashboards for digital usage and engagement.
• Conduct deep dive analysis on customer behaviors and transaction patterns.
• Map and optimize customer journeys across digital touchpoints.

Skills

Analytical skills

Critical thinking

Problem-solving

Team collaboration

Communication skills

Education

Bachelor’s degree in Business, Finance, or IT

Tools

Excel

PowerPoint

Word

Job description

A leading financial institution in Metro Manila is looking for a Junior Officer to drive platform performance through data analytics and customer journey optimization. You will create dashboards, conduct in-depth analyses, and ensure efficient processes while managing vendor relationships. Candidates should have a Bachelor’s degree in Business or Finance, relevant work experience, and strong analytical and communication skills. Join us to help enhance customer experiences and drive business transformation.