Customer Experience Data Analyst: Driving Growth

BDO Unibank; Makati; On-site; PHP 446,400 - 669,600; Full time

Job summary

A leading bank in the Philippines seeks a Customer Experience Analyst responsible for monitoring customer interactions and enhancing overall service quality. You will leverage data analytics tools to analyze customer experience data, collaborate with cross-functional teams, and prepare daily performance reports. The ideal candidate should have a relevant bachelor's degree and at least 2 years of experience in customer experience analysis. This role is based on-site in Makati/San Juan.

Qualifications

• At least 2 years of experience in customer experience analysis or data analytics.
• Willing to work on-site in Makati / San Juan.

Responsibilities

• Utilize data analytics tools to analyze and visualize customer experience data.
• Collaborate with teams to gather and analyze customer feedback.
• Prepare daily reports on productivity and quality performance.
• Conduct quality evaluations of customer interactions across various channels.

Skills

Data analytics

Customer experience analysis

Quality assurance

Collaboration

Education

Bachelor's degree in Business, Data Analytics, Statistics

Job description

A leading bank in the Philippines seeks a Customer Experience Analyst responsible for monitoring customer interactions and enhancing overall service quality. You will leverage data analytics tools to analyze customer experience data, collaborate with cross-functional teams, and prepare daily performance reports. The ideal candidate should have a relevant bachelor's degree and at least 2 years of experience in customer experience analysis. This role is based on-site in Makati/San Juan.