Customer Care & Admin Support Specialist

PeoplePartners BPO Inc.; Quezon City; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Australian public holidays

15 days vacation leave

10 days sick leave

Job summary

PeoplePartners BPO Inc. in the Philippines is seeking a Customer Care professional to promote the company in a caring, professional manner across in-person, phone, email, and web channels.

You’ll guide operations and resolve issues to achieve high customer satisfaction and advocacy. You’ll provide admin support, manage communications via SharePoint, and collaborate with the New Business Development Manager, Sales, and Account Managers to ensure smooth service delivery.

Qualifications

• Bachelor of Science in Business Administration.
• Bachelor of Science in Office Administration.
• Minimum 5 years in Reception, Admin Assistant or Customer Service roles.
• Strong organizational skills and ability to meet deadlines.
• Excellent interpersonal, written and verbal communication.

Responsibilities

• Host live webchats with prospects viewing our site.
• Data entry, emailing, typing, filing, scanning, archiving.
• Provide general admin support to PeoplePartners BPO Inc.
• Take meeting minutes and record actions.
• Document continuity across teams and coordinate needs.
• Dispatch written correspondence and manage courier tasks.
• Support operations for team and management as required.
• Enter all communications into SharePoint ticketing system.
• Advise on services and resolve concerns using interpersonal skills.
• Resolve customer concerns at first contact via a step-by-step flow.
• Handle irate customers with empathy and control.
• Identify process/policy improvements and raise issues.
• Proficient in word processing and keyboard functions.
• Answer calls politely, route messages, and forward when needed.
• Follow call procedures, scripts, and transfer protocols.
• Retrieve voicemail messages and forward to appropriate personnel.
• Provide information about the organization, directions, etc.
• Maintain telecommunication systems per manufacturer guidelines.
• Coordinate with NB Development Manager and Sales to avoid repeats.
• Provide general admin support and participate in training.
• Pursue professional development and self-learning.
• Take on additional duties as required.

Skills

Customer service

Office administration

Multi-tasking

Communication skills

Microsoft Office

Team player

Education

Bachelor of Science in Business Administration

Bachelor of Science in Office Administration

Tools

SharePoint

Job description

PeoplePartners BPO Inc. in the Philippines is seeking a Customer Care professional to promote the company in a caring, professional manner across in-person, phone, email, and web channels.

You’ll guide operations and resolve issues to achieve high customer satisfaction and advocacy. You’ll provide admin support, manage communications via SharePoint, and collaborate with the New Business Development Manager, Sales, and Account Managers to ensure smooth service delivery.