Pioneer Customer Care Associate - US Parking Platform

Five Star Solutions, LLC; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO Provided

Pioneer Team Advantage

Family-Like Culture

Performance Bonuses

Perfect Attendance Bonus

Job summary

Five Star Solutions, LLC is building a dedicated pioneer Customer Care team in the Philippines to support a leading US-based digital parking reservation platform. You will assist customers with bookings, refunds, and issue resolution, guiding them through processes with empathy and clarity.

This is a full-time on-site role at Rockwell Business Center Sheridan in Mandaluyong with a 40-hour work week. Expect graveyard/evening shifts in US Central Time, weekend/holiday coverage, paid training, and

Qualifications

• Excellent English communication skills, both verbal and written, with a neutral US-friendly accent.
• At least 1 year of BPO customer service experience supporting a US or international account preferred.

Responsibilities

• Handle booking reservations, rebooking and refunds per client processes.
• Report parking issues and coordinate with operators to resolve on-site problems.
• Label cases accurately and send customer templates using macros in Slack.
• Deliver empathetic, scripted-free conversations while educating customers on processes.

Skills

English proficiency

BPO experience

US account

Multitasking

Tools

Slack

Job description

Five Star Solutions, LLC is building a dedicated pioneer Customer Care team in the Philippines to support a leading US-based digital parking reservation platform. You will assist customers with bookings, refunds, and issue resolution, guiding them through processes with empathy and clarity.

This is a full-time on-site role at Rockwell Business Center Sheridan in Mandaluyong with a 40-hour work week. Expect graveyard/evening shifts in US Central Time, weekend/holiday coverage, paid training, and