Pioneer BPO B2B Quality Analyst/Evaluator | Cubao Site | Night Shift | *20k basic

Concentrix; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Concentrix Philippines is seeking a Quality Analyst for a night shift, onsite, starting ASAP. The role focuses on monitoring sales interactions, ensuring quality, and driving improvements for an international client.

You will provide feedback, run calibration sessions, and analyze trends to help teams deliver exceptional service. The ideal candidate has at least one year of Sales QA experience in a BPO environment and strong communication and analytical skills.

Qualifications

• Minimum 1 year of Sales Quality Analyst experience.
• Experience supporting an international client/account.
• Solid understanding of QA processes, audits, and metrics.
• Strong communication and analytical abilities.
• Detail-oriented with ability to spot gaps.
• Proficient with MS Office and related tools.

Responsibilities

• Monitor transactions for quality and compliance.
• Provide feedback and coaching to agents.
• Conduct calibration sessions.
• Analyze data and identify trends.

Skills

Sales QA experience

International client experience

QA processes knowledge

Analytical skills

Excellent communication

Detail-oriented

Tools

MS Office

Job description

Schedule: Night Shift | Onsite | Start ASAP

Employment Type: Full-Time

Experience Required: At least 1 year of Sales Quality Analyst experience supporting an international account

Ready to take your QA career to the next level?

We're looking for a Quality Analyst who knows that quality is more than checking boxes—it's about identifying opportunities, influencing performance, and helping teams deliver an exceptional customer experience.

If you've spent at least a year working as a QA for an international account and you're confident in analyzing interactions, identifying trends, and delivering meaningful feedback, this could be your next career move.

What You'll Do

• Monitor transactions for quality and compliance
• Provide feedback and coaching
• Perform calibration sessions
• Analyze data and trends

What We're Looking For

You should have:

• At least 1 year of Sales Quality Analyst experience in a BPO environment.
• Proven experience supporting a sales international client/account.
• Strong understanding of quality assurance processes, audit methodologies, and performance metrics.
• Excellent communication and analytical skills.
• Strong attention to detail and the ability to identify even subtle performance gaps.
• Confidence in providing objective, constructive, and actionable feedback.
• Proficiency in Microsoft Office or similar productivity tools.
• The ability to work independently while collaborating effectively with cross-functional teams.

Why Join Us?

This isn't just another QA role.

You'll have the opportunity to work with an international client, sharpen your quality expertise, influence operational performance, and grow your career in a dynamic environment.

If you're the kind of QA professional who looks beyond the scorecard and asks “How can we make this better?”, we’d like to meet you.

Your eye for quality could be the difference between good service and exceptional service.