Global Sales QA Analyst: BPO Quality & Feedback Champion

Concentrix; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Concentrix Philippines is seeking a Quality Analyst for a night shift, onsite, starting ASAP. The role focuses on monitoring sales interactions, ensuring quality, and driving improvements for an international client.

You will provide feedback, run calibration sessions, and analyze trends to help teams deliver exceptional service. The ideal candidate has at least one year of Sales QA experience in a BPO environment and strong communication and analytical skills.

Qualifications

• Minimum 1 year of Sales Quality Analyst experience.
• Experience supporting an international client/account.
• Solid understanding of QA processes, audits, and metrics.
• Strong communication and analytical abilities.
• Detail-oriented with ability to spot gaps.
• Proficient with MS Office and related tools.

Responsibilities

• Monitor transactions for quality and compliance.
• Provide feedback and coaching to agents.
• Conduct calibration sessions.
• Analyze data and identify trends.

Skills

Sales QA experience

International client experience

QA processes knowledge

Analytical skills

Excellent communication

Detail-oriented

Tools

MS Office

Job description

Concentrix Philippines is seeking a Quality Analyst for a night shift, onsite, starting ASAP. The role focuses on monitoring sales interactions, ensuring quality, and driving improvements for an international client.

You will provide feedback, run calibration sessions, and analyze trends to help teams deliver exceptional service. The ideal candidate has at least one year of Sales QA experience in a BPO environment and strong communication and analytical skills.