Pioneer B2B Sales Quality Analyst/Evaluator | Cubao Site | Night Shift

Concentrix Philippines; Philippines; On-site; PHP 350,000 - 500,000; Full time

Job summary

Concentrix Philippines is seeking a Quality Analyst to join the Pioneer LOB. You will monitor transactions for quality and compliance, provide feedback and coaching, and lead calibration sessions to improve performance across an international client.

The ideal candidate has at least 1 year of Sales Quality Analyst experience in a BPO environment, strong analytical and communication skills, and proficiency with Microsoft Office. This onsite night-shift role starts ASAP.

Qualifications

• At least 1 year of Sales Quality Analyst experience in a BPO environment.
• Proven experience supporting a sales international client/account.
• Strong understanding of quality assurance processes, audit methodologies, and performance metrics.
• Excellent communication and analytical skills.
• Strong attention to detail and the ability to identify even subtle performance gaps.
• Confidence in providing objective, constructive, and actionable feedback.
• Proficiency in Microsoft Office or similar productivity tools.
• The ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Monitor transactions for quality and compliance
• Provide feedback and coaching
• Perform calibration sessions
• Analyze data and trends

Skills

Quality assurance processes

Data analysis

Communication skills

Attention to detail

Feedback delivery

Microsoft Office

Cross-functional collaboration

Independent work

Job description

Sales Quality Analyst - Pioneer LOB

Location: Sparks, Cubao
Schedule: Night Shift | Onsite | Start ASAP
Employment Type: Full-Time
Experience Required: At least 1 year of Sales Quality Analyst experience supporting an international account

Ready to take your QA career to the next level?

We're looking for a Quality Analyst who knows that quality is more than checking boxes - it's about identifying opportunities, influencing performance, and helping teams deliver an exceptional customer experience.

If you've spent at least a year working as a QA for an international account and you're confident in analyzing interactions, identifying trends, and delivering meaningful feedback, this could be your next career move.

What You'll Do

• Monitor transactions for quality and compliance

• Provide feedback and coaching

• Perform calibration sessions

• Analyze data and trends

What We're Looking For

You should have:

• At least 1 year of Sales Quality Analyst experience in a BPO environment.

• Proven experience supporting a sales international client/account.

• Strong understanding of quality assurance processes, audit methodologies, and performance metrics.

• Excellent communication and analytical skills.

• Strong attention to detail and the ability to identify even subtle performance gaps.

• Confidence in providing objective, constructive, and actionable feedback.

• Proficiency in Microsoft Office or similar productivity tools.

• The ability to work independently while collaborating effectively with cross-functional teams.

Why Join Us?

This isn't just another QA role.

You'll have the opportunity to work with an international client, sharpen your quality expertise, influence operational performance, and grow your career in a dynamic environment.

If you're the kind of QA professional who looks beyond the scorecard and asks “How can we make this better?”, we'd like to meet you.

Your eye for quality could be the difference between good service and exceptional service.