QA

Six Eleven Global Services and Solutions, Inc.; Digos; On-site; PHP 180,000 - 240,000; Full time

Job summary

Six Eleven Global Services and Solutions, Inc. is seeking a detail-oriented Quality Analyst (QA) to join our Call Center team in the Philippines. You will monitor and evaluate customer interactions to ensure adherence to quality standards and customer experience.

The role requires 1 year QA experience, strong MS Office skills, and the ability to coach agents. Onsite work and shifting schedules are required to support our operations.

Qualifications

• Monitor and evaluate customer interactions.
• Ensure compliance with quality standards.
• Provide feedback and coaching to agents.
• Identify performance gaps and areas for improvement.
• Prepare quality reports and assist with calibration.

Responsibilities

• Monitor and evaluate customer interactions.
• Ensure compliance with quality standards.
• Provide feedback and coaching to agents.
• Identify performance gaps and areas for improvement.
• Prepare quality reports and assist with calibration.

Skills

Attention to detail

Communication skills

Analytical thinking

Education

High School Diploma

Tools

MS Office

Job description

We are looking for a detail-oriented Quality Analyst (QA) to join our Call Center team. The successful candidate will be responsible for monitoring and evaluating customer interactions, ensuring compliance with quality standards, and providing constructive feedback to help improve agent performance and overall customer experience.
Job Description

• Monitor and evaluate customer interactions.

• Ensure compliance with quality standards.

• Provide feedback and coaching to agents.

• Identify performance gaps and areas for improvement.

• Prepare quality reports and assist with calibration.

Qualifications

• At least a High School Graduate.

• With BPO or Call Center experience.

• With at least 1 year of QA experience

• Good communication and analytical skills.

• Detail-oriented and proficient in MS Office.

• Willing to work onsite and on shifting schedules.