Quality Assurance / QA Analyst (BPO)

The Hird Corp.; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

20% night differential

Performance bonuses

Paid training

Career growth opportunities

Supportive team culture

Comprehensive training and development

Full Access to Workplace Amenities

Job summary

A leading BPO company in Cebu City is seeking a QA Analyst to evaluate customer interactions for quality compliance. The ideal candidate has 1-2 years of experience in a BPO environment and strong analytical and communication skills. This on-site position offers competitive salary, performance bonuses, and career growth opportunities, along with a supportive team culture.

Qualifications

• Minimum 1-2 years of experience as a QA Analyst in a BPO setup.
• Willingness to work on-site in Cebu City and on night/shifting schedules.

Responsibilities

• Evaluate customer interactions for quality compliance.
• Provide feedback and coaching to agents.
• Identify process gaps and recommend solutions.
• Collaborate with teams to drive performance improvements.
• Prepare quality reports and maintain documentation.

Skills

Quality monitoring processes

Analytical skills

Communication skills

Detail-oriented

Education

Completed 2nd year in college or College Graduate

Job description

Qualifications

• At least 2nd year completed in college or a College Graduate
• Minimum of 1-2 years of experience as a QA Analyst in a BPO setup (retail domain preferred, but open to any domain)
• Strong understanding of quality monitoring processes and performance metrics
• Excellent communication and analytical skills
• Detail-oriented with the ability to provide constructive feedback and recommendations
• Must be willing to work on-site in Cebu City and on night/shifting schedules.

Key Responsibilities

• Evaluate and assess customer interactions to ensure compliance with quality standards
• Provide feedback and coaching to agents for continuous improvement
• Identify process gaps and recommend solutions to enhance customer experience
• Collaborate with operations and training teams to drive performance improvements
• Prepare quality reports and maintain accurate documentation

Perks and Benefits

• 20% night differential and performance bonuses
• Competitive salary and performance incentives
• Paid training and continuous development opportunities
• Career growth opportunities
• Supportive team culture
• Comprehensive training and development
• Full Access to Workplace Amenities