Physician Relations Associate

Care Center Clinic; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Care Center Clinic is seeking a Physician Relations Associate to support the Physician Relations team in regulatory compliance, healthcare projects, and administrative coordination. The role also covers PhilHealth/Konsulta operations, including patient eligibility verification, billing, coding (ICD-10/CPT/HCPCS), and collaboration with providers.

The ideal candidate has 2–3 years in healthcare, ICD-10 certification, and strong English/Filipino communication.

Qualifications

• Graduate from a reputable school.
• ICD-10 Certified.
• Strong verbal and written communication in English and Filipino.
• Computer literate with Windows and Microsoft Office.
• Read, interpret, and apply clinic policies and procedures.
• Analytical and critical-thinking skills.
• Leadership potential and sound decision-making.
• Self-motivated and able to work with minimal supervision.
• Results-oriented and able to work under pressure.
• Flexible and able to manage multiple tasks.
• Approachable, tactful with patients.

Responsibilities

• Support the Physician Relations Manager in regulatory, safety, and reporting requirements for physicians.
• Assist in preparing promotional materials for pharmaceuticals, vaccines, and other healthcare products per regulatory standards.
• Develop modules and materials for departmental learning initiatives.
• Act as liaison between management and administrative staff.
• Coordinate with PhilHealth Konsulta operations, including patient eligibility and billing.
• Assist in verifying billing, coding (ICD-10, CPT, HCPCS), and related processes.
• Code and bill medical procedures accurately and communicate with healthcare providers.

Skills

Analytical thinking

Communication (English)

Communication (Filipino)

Leadership potential

Problem solving

Organized

People-oriented

Self-motivated

Education

ICD-10 Certified

Tools

Windows

Microsoft Office

Job description

PHYSICIAN RELATIONS ASSOCIATE

Department: Medical Affairs / Clinic Operations
Reports To: Physician Relations Managers
Industry: Healthcare

JOB DESCRIPTION

We are looking for a Physician Relations Associate who will support the Physician Relations team in managing physician-related activities, regulatory requirements, healthcare projects, and administrative coordination.

The role also supports PhilHealth/Konsulta operations, including patient eligibility verification, claims-related processes, billing and coding, and coordination with healthcare providers and the PhilHealth Konsulta team.

KEY RESPONSIBILITIES

Physician Relations

• Support the Physician Relations Manager in complying with regulatory, safety, and reporting requirements related to physicians.
• Assist in preparing promotional materials for pharmaceuticals, vaccines, and other healthcare products in accordance with regulatory requirements and applicable standards.
• Assist in developing modules and materials for departmental learning initiatives.
• Serve as a liaison and communication channel between management and administrative staff.
• Help address medical-administrative concerns and maintain effective communication with staff.
• Perform other duties necessary for the effective performance of the role.

PhilHealth Officer / Konsulta

• Verify PhilKonsulta-registered patients through the IHCP website based on monthly reports submitted by nurses.
• Facilitate SAP generation for the first tranche and ensure proper charging to PhilHealth.
• Coordinate with the PhilHealth Konsulta team.
• Facilitate the charging of registered PhilKonsulta patients through BizBox.
• Accurately code and bill medical procedures, diagnoses, and treatments using ICD-10, CPT, and HCPCS codes.
• Coordinate with healthcare providers to clarify diagnoses and procedures.
• Verify the accuracy of billing information.
• Handle patient and physician inquiries concerning billing and coding concerns.

QUALIFICATIONS

• Graduate from a reputable school.
• Preferably with 2-3 years of relevant work experience in the healthcare industry.
• ICD-10 Certified.
• Strong verbal and written communication skills in English and Filipino.
• Computer literate, with knowledge of Windows and Microsoft Office.
• Able to read, interpret, and apply clinic policies and procedures.
• Strong analytical and critical-thinking skills.
• Demonstrates leadership potential and sound decision-making abilities.
• Self-motivated and able to work with minimal supervision.
• Results-oriented and capable of working under pressure.
• Flexible and able to manage multiple tasks.
• Approachable, conversant, and tactful when dealing with patients.
• High degree of integrity and professionalism.
• Willing to continuously develop professionally and personally through training.
• Positive attitude toward work, colleagues, superiors, and the organization.

WHAT WE ARE LOOKING FOR

We are seeking someone who is organized, analytical, proactive, and people-oriented, with the ability to coordinate effectively with physicians, healthcare providers, patients, and internal teams.