Healthcare Virtual Assistant

iSupport Worldwide; Pasig; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

Free lunch on onsite shifts

Onsite gym facilities

Weekly fitness activities with prizes

Free upskilling academy

Job summary

iSupport Worldwide in Pasig, Metro Manila seeks an experienced Healthcare Virtual Assistant / Medical Administrative Specialist to support a Southern California physician practice.

You will manage front-office patient support, back-office medical records, and operations. The role requires HIPAA awareness, accuracy, and service-oriented communication with patients and providers.

Qualifications

• 3+ years of healthcare administrative experience, preferably supporting a physician practice or outpatient clinic.
• BSN degree and active nursing background considered advantageous.
• Experience with scheduling, medical records management, referrals, and HIPAA compliance.
• Experience with Athenahealth/athenaOne and EHR systems; strong English communication.
• Proficient with Google Workspace and ability to learn new healthcare software quickly.

Responsibilities

• Front Office: handle patient calls, scheduling, confirmations, and inquiries.
• Back Office: manage medical records, referrals, insurance tasks, and SOPs.
• Maintain HIPAA compliance and protect patient information.
• Collaborate with physicians, staff, and partners across time zones.
• Support operations and special projects for physician practice efficiency.

Skills

Healthcare administrative experience

English communication

Empathetic communication

Detail-oriented

Independent worker

Education

BSN degree

Tools

Athenahealth / athenaOne

Electronic Health Record (EHR) system

Google Workspace (Gmail, Calendar, Docs, Sheets, Drive)

Job description

Join Our Team!

We are looking for an experienced and highly organized Healthcare Virtual Assistant / Medical Administrative Specialist to support a growing physician practice based in Southern California.

This role combines front-office patient support and back-office healthcare administration, helping ensure an excellent patient experience while maintaining accurate records, supporting healthcare workflows, and assisting the physician practice with day-to-day operations.

The ideal candidate has prior experience supporting a physician office, specialty clinic, or outpatient healthcare practice and understands the importance of patient confidentiality, responsiveness, professionalism, and accuracy. This individual should be empathetic, detail-oriented, technologically proficient, and capable of working independently while collaborating closely with healthcare providers and practice staff.

What Is Your Mission?

You will provide exceptional service to our partner brands by:

Front Office / Patient Support

• Answering and managing incoming patient calls, messages, and inquiries
• Assisting patients with appointment scheduling, rescheduling, and calendar coordination
• Managing appointment confirmations, reminders, and follow-up communications
• Responding professionally and empathetically to patient questions and concerns
• Coordinating communication between patients, physicians, pharmacies, specialists, and other healthcare providers as needed
• Assisting with referral requests and medical records requests
• Maintaining accurate patient information within the Electronic Health Record (EHR) system
• Supporting a positive and professional patient experience throughout all interactions

Back Office / Administrative Support

• Performing data entry and maintaining accurate patient and practice records
• Assisting with medical records management and healthcare documentation
• Monitoring and organizing practice email inboxes, electronic messages, and administrative requests
• Supporting referral management and authorization workflows
• Assisting with insurance-related administrative tasks and follow-up activities
• Preparing and organizing documents, spreadsheets, reports, and operational records
• Supporting the development and maintenance of Standard Operating Procedures (SOPs) and administrative processes
• Assisting physicians and practice management with special projects and operational initiatives
• Maintaining confidentiality and compliance when handling protected health information and sensitive patient data

Requirements

Who Are We Looking For?

Qualifications

• 3+ years of healthcare administrative experience, preferably supporting a physician practice, specialty clinic, or outpatient medical office
• Bachelor of Science in Nursing (BSN) degree
• Experience with patient scheduling, medical records management, referrals, and healthcare administrative workflows
• Experience working with an Electronic Health Record (EHR) system
• Experience with Athenahealth / athenaOne
• Strong verbal and written English communication skills with a neutral or minimal accent preferred
• Strong proficiency with Google Workspace, including:
  • Gmail
  • Google Calendar
  • Google Docs
  • Google Sheets
  • Google Drive
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Comfortable learning and utilizing new technologies and healthcare software platforms
• Professional, empathetic, and patient-centered communication style
• Ability to appropriately handle confidential patient information and maintain HIPAA compliance standards
• Ability to work independently while managing multiple priorities and deadlines
• High level of empathy and exceptional interpersonal skills
• Strong sense of accountability, reliability, and professionalism
• Ability to support a U.S.-based physician practice during Pacific Time Zone business hours

Skills & Competencies

• Excellent verbal and written English communication skills
• Professional and empathetic communication style when interacting with patients
• Strong organizational and time-management abilities
• Exceptional attention to detail and accuracy
• Ability to manage multiple priorities and deadlines simultaneously
• Strong administrative and documentation skills
• Technology-savvy with the ability to learn and adapt to new systems quickly
• Ability to work independently with minimal supervision
• Strong problem-solving and critical-thinking abilities
• Ability to maintain confidentiality and appropriately handle protected health information
• Dependable, proactive, and highly accountable
• Collaborative team player with a patient-first mindset

Flexible Requirements

• Experience supporting an Internal Medicine practice
• Experience with Rheumatology or a similar medical specialty
• Experience supporting a growing or independently owned physician practice

Benefits

Perks you will experience in iSupport:

• Free lunch meal, fruits, snacks, and drinks (If you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room