PHRN Healthcare Support Specialist

Cognizant Softvision, LLC; Taguig; On-site; PHP 260,000 - 480,000; Full time

Benefits offered by this job

Onsite work setup

Career growth opportunities

Learning and development support

Job summary

Cognizant Softvision, LLC is seeking a Registered Nurse for a healthcare-focused contact center role in the Philippines. The position targets candidates with 0–2 years of BPO or healthcare experience and a basic understanding of medicines, packaging, and device components.

You will guide callers to describe product-related problems, document details accurately, and adapt to shifting schedules in a full onsite setup.

Qualifications

• RN background with 0–2 years in BPO or healthcare industry.
• Basic understanding of medicines, packaging, device components or storage requirements.
• Ability to identify product defects, device issues, or quality concerns.

Responsibilities

• Guide callers in describing product-related problems with clarity.
• Document product information accurately and diligently.
• Adapt to shifting schedules and evolving processes.

Skills

Registered Nurse (RN)

BPO/Healthcare experience

Pharma/product knowledge

Strong communication

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Who Thrives Here:

• Registered Nurse (RN)
• With 0–2 years of BPO or healthcare experience
• Basic understanding of medicines, product packaging, device components, or storage requirements
• Ability to identify and understand product defects, device issues, or quality concerns
• Strong communication skills for guiding callers in describing product‑related problems
• Good attention to detail when documenting product information
• Familiarity with pharma, consumer health, or quality handling environments is an advantage
• Contact center or customer‑facing experience is beneficial.
• Flexibility to work shifting schedules and adapt to process or regulatory updates
• Amenable to work on Full Onsite setup

Why Join Us

At Cognizant, we don't just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat—you're building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.