Phone Support Specialist – Health & Wellness (UK/Remote)

Eucalyptus; Makati; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Health insurance for you and two dependents

Annual professional development budget

Equity in the company

Job summary

Eucalyptus, a digital healthcare company in Makati, Philippines, is seeking a Customer Care Specialist. In this role, you will support patients with various conditions primarily through phone and email communication. You should have over 3 years of customer care experience, strong communication skills, and a passion for health and wellness.

The position requires the ability to work mid-shift hours, and you will collaborate remotely with different healthcare partners. Eucalyptus offers comprehensive benefits and a collaborative environment focused on professional development.

Qualifications

• 3+ years of experience in customer care or equivalent.
• Strong written and verbal communication skills.
• Ability to adapt tone for different customers.

Responsibilities

• Support patients through a range of conditions via phone and email.
• Provide support during mid‑shift / night‑shift hours.
• Collaborate remotely with doctors and delivery partners.

Skills

Customer care experience

Strong communication skills

Computer literacy

Team player

Ability to learn quickly

Tools

Google Suite

Job description

Eucalyptus, a digital healthcare company in Makati, Philippines, is seeking a Customer Care Specialist. In this role, you will support patients with various conditions primarily through phone and email communication. You should have over 3 years of customer care experience, strong communication skills, and a passion for health and wellness.

The position requires the ability to work mid-shift hours, and you will collaborate remotely with different healthcare partners. Eucalyptus offers comprehensive benefits and a collaborative environment focused on professional development.