Patient Care Specialist – Telehealth Support

Careers at Eucalyptus; Manila; Hybrid; PHP 279,000 - 469,000; Full time

Job summary

Eucalyptus is seeking a Customer Support Specialist in the Philippines who will address patient issues across email, chat, and calls with empathy and precision. You’ll work closely with clinicians, pharmacies, and delivery partners to ensure optimal patient outcomes and timely care.

Your role emphasizes proactive communication, multidisciplinary collaboration, and continuous improvement of our support operations while maintaining high standards of service for patients globally.

Qualifications

• 2+ years of experience in Telehealth or healthcare support, customer service, or related roles.
• Strong written and verbal English communication skills.
• Comfort with Mac and Google Suite and related tools.
• Ability to anticipate next steps and take proactive actions.

Responsibilities

• Resolve patient issues and deliver high-quality care across channels.
• Coordinate with doctors, pharmacies, and delivery partners to ensure outcomes.
• Exceed service targets and optimize processes for faster responses.
• Identify recurring issues and escalate to improve service quality.

Skills

Telehealth experience

Customer service

Problem solving

English communication

Mac & Google Suite

Tools

Mac

Google Suite

CRM software

Chat tools

Job description

Eucalyptus is seeking a Customer Support Specialist in the Philippines who will address patient issues across email, chat, and calls with empathy and precision. You’ll work closely with clinicians, pharmacies, and delivery partners to ensure optimal patient outcomes and timely care.

Your role emphasizes proactive communication, multidisciplinary collaboration, and continuous improvement of our support operations while maintaining high standards of service for patients globally.