Phone Support Specialist, Manila (UK Support)

Eucalyptus; Makati; Hybrid; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Health insurance for you and two dependents

Annual professional development budget

Equity in the company

Job summary

Eucalyptus, a digital healthcare company in Makati, Philippines, is seeking a Customer Care Specialist. In this role, you will support patients with various conditions primarily through phone and email communication. You should have over 3 years of customer care experience, strong communication skills, and a passion for health and wellness.

The position requires the ability to work mid-shift hours, and you will collaborate remotely with different healthcare partners. Eucalyptus offers comprehensive benefits and a collaborative environment focused on professional development.

Qualifications

• 3+ years of experience in customer care or equivalent.
• Strong written and verbal communication skills.
• Ability to adapt tone for different customers.

Responsibilities

• Support patients through a range of conditions via phone and email.
• Provide support during mid‑shift / night‑shift hours.
• Collaborate remotely with doctors and delivery partners.

Skills

Customer care experience

Strong communication skills

Computer literacy

Team player

Ability to learn quickly

Tools

Google Suite

Job description

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. Eucalyptus is a digital healthcare company that builds better long‑term care and is now part of Hims & Hers, the global leader in personalised health and wellness. We support patients globally with programmes that combine GLP‑1 medication, personalised nutrition, movement support and clinician‑led care.

About The Role (What You'll Be Doing)

• Support our five clinics’ patients through a range of conditions, primarily via phone and email.
• Provide support for the UK market during mid‑shift / night‑shift hours.
• Collaborate remotely with doctors, pharmacies and delivery partners.
• Identify opportunities to improve our products, processes or service.

About You (Who You Are)

• Passion for health and wellness.
• Strong team player who supports customers through tricky situations.
• Excellent at anticipating other people’s needs.
• Love learning about new industries and skills.
• 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail).
• Interest in healthcare and wellness, or experience in a related field.
• Strong written and verbal communication skills, able to adapt tone for different customers.
• Computer literacy with experience using customer‑service software (Mac and Google Suite knowledge is a plus).
• Willing to work a late mid‑shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off.

Why you should join Euc

• Passionate teams with a high talent bar and strong work ethic; autonomy to tackle interesting problems and receive regular feedback.
• Comprehensive leave offerings, health insurance covering you and up to two dependents, and support for your well‑being.
• Annual professional development budget, additional leave credits, mentors and buddies to help you grow.
• Equity to share in the upside of your contributions; ownership over projects.
• Fast‑moving environment that encourages learning and iteration.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. Please let us know of any reasonable adjustments you may need during the interview process. We use AI‑assisted tools to help our teams work efficiently, but all hiring decisions are made by real people and reviewed by a member of our recruitment team.