Phone Receptionist & Front Desk Pro | Weekends Off

Jobs360; Angeles; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Attendance bonus

Fixed weekends off

Social clubs

Job summary

Shore360 is seeking a professional Phone Receptionist to be the first point of contact for incoming calls at our Philippines site. You will route calls, gather information, and relay messages to the proper teams to ensure timely follow-up.

Ideal candidates have experience in reception or customer service, strong communication, and the ability to multitask in a fast-paced environment. Onsite day shifts with a focus on professionalism and confidentiality.

Qualifications

• Previous experience in receptionist, customer service, call handling, or administrative support role is preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Answer and manage incoming phone calls in a professional, courteous, and timely manner.
• Screen and transfer calls to the appropriate person, team, or department.
• Accurately take messages and record customer information when the intended recipient is unavailable.
• Ensure all customer inquiries and messages are documented and forwarded promptly for follow-up.
• Provide basic information to callers and direct them to the appropriate resources when applicable.
• Maintain professionalism and excellent customer service during all interactions.
• Handle multiple calls efficiently while maintaining accuracy and attention to detail.
• Escalate urgent or priority calls to the appropriate personnel when necessary.

Skills

Customer Service

Call Routing

Communication Skills

Attention to Detail

Time Management

Data Entry

Problem Solving

Multitasking

Tools

CRM software

Phone systems

Job description

Shore360 is seeking a professional Phone Receptionist to be the first point of contact for incoming calls at our Philippines site. You will route calls, gather information, and relay messages to the proper teams to ensure timely follow-up.

Ideal candidates have experience in reception or customer service, strong communication, and the ability to multitask in a fast-paced environment. Onsite day shifts with a focus on professionalism and confidentiality.