Phone Receptionist (Onsite, Day Shift)

Jobs360; Angeles; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Attendance bonus

Fixed weekends off

Social clubs

Job summary

Shore360 is seeking a professional Phone Receptionist to be the first point of contact for incoming calls at our Philippines site. You will route calls, gather information, and relay messages to the proper teams to ensure timely follow-up.

Ideal candidates have experience in reception or customer service, strong communication, and the ability to multitask in a fast-paced environment. Onsite day shifts with a focus on professionalism and confidentiality.

Qualifications

• Previous experience in receptionist, customer service, call handling, or administrative support role is preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Answer and manage incoming phone calls in a professional, courteous, and timely manner.
• Screen and transfer calls to the appropriate person, team, or department.
• Accurately take messages and record customer information when the intended recipient is unavailable.
• Ensure all customer inquiries and messages are documented and forwarded promptly for follow-up.
• Provide basic information to callers and direct them to the appropriate resources when applicable.
• Maintain professionalism and excellent customer service during all interactions.
• Handle multiple calls efficiently while maintaining accuracy and attention to detail.
• Escalate urgent or priority calls to the appropriate personnel when necessary.

Skills

Customer Service

Call Routing

Communication Skills

Attention to Detail

Time Management

Data Entry

Problem Solving

Multitasking

Tools

CRM software

Phone systems

Job description

About the job Phone Receptionist (Onsite, Day Shift)

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Job Summary

We are seeking a professional and customer-focused Phone Receptionist to serve as the first point of contact for incoming calls. The successful candidate will be responsible for answering and directing calls to the appropriate person, team, or department while ensuring a positive customer experience. When calls cannot be transferred, the Phone Receptionist will accurately gather customer information and relay messages to the appropriate team for follow-up.

Key Responsibilities

• Answer and manage incoming phone calls in a professional, courteous, and timely manner.
• Screen and transfer calls to the appropriate person, team, or department.
• Accurately take messages and record customer information when the intended recipient is unavailable.
• Ensure all customer inquiries and messages are documented and forwarded promptly for follow-up.
• Provide basic information to callers and direct them to the appropriate resources when applicable.
• Maintain professionalism and excellent customer service during all interactions.
• Handle multiple calls efficiently while maintaining accuracy and attention to detail.
• Escalate urgent or priority calls to the appropriate personnel when necessary.

Qualifications

• Previous experience in a receptionist, customer service, call handling, or administrative support role is preferred.
• Excellent verbal communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy in recording customer information.
• Basic computer proficiency and experience using phone systems or CRM software is an advantage.
• Professional, reliable, and able to maintain confidentiality.

Key Skills

• Customer Service
• Call Routing and Management
• Communication Skills
• Attention to Detail
• Time Management
• Data Entry
• Problem Solving
• Multitasking
• Attendance Bonus -Get a chance to win ₱5,000 every pay run through a perfect attendance incentive draw.
• Fixed Weekends Off - Enjoy a guaranteed work-life balance with Saturdays and Sundays off
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day
• Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Bronze Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays