Phone Banking Specialist | Experienced/Tenured BPO Agent

Stark Asia Solutions Inc.; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Night differential premium

HMO on day one for employee and depend

Life insurance on day one

Retirement benefit after 5 years of服務

Annual performance appraisal

Job summary

Stark Asia Solutions Inc. is hiring Phone Banking Specialists to be onsite at McKinley Hill, Taguig City, working graveyard/night shift in a return-to-office setup.

The role focuses on handling customer inquiries via phone, delivering timely resolutions with professionalism, and maintaining compliance with company policies. Ideal candidates have at least 2 years of college completed and a minimum of 1 year of international BPO voice experience in a financial account, coupled with strong English

Qualifications

• Strong English communication skills.
• Comfortable in a 100% phone-based customer support environment.
• Basic computer navigation and internet research skills.

Responsibilities

• Handle customer inquiries and provide timely resolutions with professionalism and empathy.
• Deliver excellent customer experience while following company policies and procedures.
• Research and coordinate with different departments to resolve customer concerns.
• Escalate complex issues when necessary.
• Support and guide new hires and less experienced team members.
• Work closely with supervisors and experienced representatives on challenging cases.

Skills

English communication

Phone-based support

Education

Completed at least 2 years in college

Job description

WE’RE HIRING: Phone Banking Specialists

• McKinley Hill, Taguig City
• Graveyard / Night Shift
• Return-to-Office Setup

Perks and Benefits

• Competitive Compensation
• Opportunity to work for a Global In-House Company
• With night differential premium (depending on the work shift and the role)
• Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)
• Day 1 HMO coverage on day one (extended to dependents)
• Day 1 Free Life insurance coverage
• Retirement Benefit after 5 years of service

• Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
• Tuition Reimbursement Program (for eligible courses and subject for approval)
• Wellness Programs
• In-house fitness center with personal trainer
• Shuttle service to and from key point areas
• Free parking space and provision for bike racks
• State-of-the art-building facilities – Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle’s Best, Barrio Fiesta, Fruitas, Hen Lin and more

Qualifications

• Completed at least 2 years in college with no back subjects
• Minimum of 1 year international BPO voice experience in a financial account
• Willing to work on a graveyard/night shift
• Amenable to work fully onsite in McKinley Hill, Taguig
• Comfortable in a 100% phone-based customer support environment
• Basic computer navigation and internet research skills
• Strong English communication skills

What You’ll Do

• Handle customer inquiries and provide timely resolutions with professionalism and empathy
• Deliver excellent customer experience while following company policies and procedures
• Research and coordinate with different departments to resolve customer concerns
• Escalate complex issues when necessary
• Support and guide new hires and less experienced team members
• Work closely with supervisors and experienced representatives on challenging cases