Phone Bankers

Accenture; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Joining bonus

Job summary

Accenture is seeking a Phone Banker in Taguig to provide personalized support and resolve inquiries across voice and digital channels. You will handle banking requests, assist with transfers, and explain products and account features.

The role requires 1–2 years in banking or financial services, strong customer-facing experience in a voice environment, and on-site night-shift availability in Taguig. A joining bonus is offered to successful applicants.

Qualifications

• 1–2 years in Banking, Wealth Management or Financial Services.
• Strong customer-facing experience in a voice environment.
• Voice proficiency of at least B2.
• Excellent communication and relationship-building skills.
• Open to working onsite in Taguig on a night shift schedule.

Responsibilities

• Handle inbound and outbound customer interactions.
• Assist with account servicing, transfers, and banking requests.
• Provide information regarding products, services, and account features.
• Resolve client concerns and coordinate solutions with internal partners.
• Maintain detailed documentation within service platforms and CRM tools.
• Meet customer satisfaction and productivity goals.
• Deliver professional service during every customer interaction.

Skills

Customer service

Communication

Client relationship

Voice proficiency

Job description

Become the trusted voice for wealth banking clients and advisors. As a Phone Banker, you'll provide personalized support, resolve inquiries, and assist clients with their financial servicing needs through voice and digital channels.

Key Responsibilities

• Handle inbound and outbound customer interactions.

• Assist with account servicing, transfers, and banking requests.

• Provide information regarding products, services, and account features.

• Resolve client concerns and coordinate solutions with internal partners.

• Maintain detailed documentation within service platforms and CRM tools.

• Meet customer satisfaction and productivity goals.

• Deliver professional service during every customer interaction.

Qualifications

• At least 1-2 years of experience in Banking, Wealth Management, Financial Services, or Contact Centers.

• Strong customer-facing experience in a voice environment.

• Voice proficiency of at least B2.

• Excellent communication and relationship-building skills.

• Open to working onsite in Taguig on a night shift schedule.

Joining Bonus for successful applicants!