Wealth and Banking Customer Service/Helpdesk Analyst

Bravissimo Resourcing, Inc.; Taguig; Híbrido; PHP 357.000 - 580.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work setup

Descripción de la vacante

Bravissimo Resourcing, Inc. is seeking a service-focused professional to be the primary contact for Wealth clients and advisors in Manila, handling phone and electronic requests.

You will develop product knowledge, provide tailored financial solutions, and ensure regulatory compliance while maintaining strong relationships with internal partners. The role requires 2–3 years in banking or wealth service, B2 English, and experience with ServiceNow and CRM systems.

Formación

• 2–3 years of relevant experience in Banking accounts.
• Client service experience in Wealth Management, Banking or Investment.
• Voice proficiency at least B2.
• ServiceNow ticketing experience.
• Enterprise technical support experience.

Responsabilidades

• Serve as the primary contact for Wealth clients and advisors via phone and electronic service requests.
• Develop understanding of banking products, processes, and programs, staying updated on changes.
• Provide tailored solutions for clients with complex financial needs while following manuals and regulations.
• Build and maintain relationships with Wealth advisors and internal partners to address client needs.
• Handle day-to-day transactional needs for assigned Wealth clients with efficiency and accuracy.
• Facilitate wire agreements and process time-sensitive wire requests for Wealth clients.
• Document client interactions and resolutions in CRM/Salesforce.
• Meet performance standards for quality, productivity, and behavior.
• Support Wealth division in achieving target Client Service Measurement scores.

Conocimientos

Client service

Banking products knowledge

English proficiency (B2)

ServiceNow

Enterprise technical support

Herramientas

ServiceNow

Salesforce

Descripción del empleo

About the role

Serve as the primary point of contact for service and problem resolution for Wealth clients and advisors via phone and electronic service requests. Develop a thorough understanding of all banking products, processes, and programs, staying updated on any changes. Provide tailored solutions for clients with complex financial needs while adhering to branch operations manuals, audit requirements, and regulatory frameworks.

Qualifications

• 2 to 3 years of relevant experience in Banking accounts
• Client service experience in Wealth Management, Banking or Investment
• Voice proficiency at least B2
• ServiceNow Ticketing
• Enterprise technical support experience

Key responsibilities

• Serve as the primary point of contact for service and problem resolution for Wealth clients and advisors via phone and electronic service requests
• Develop a thorough understanding of all banking products, processes, and programs, staying updated on any changes
• Provide tailored solutions for clients with complex financial needs while adhering to branch operations manuals, audit requirements, and regulatory frameworks
• Build and maintain professional, ongoing relationships with Wealth advisors and internal partners to address client needs effectivelyHandle day-to-day transactional needs for assigned Wealth clients with a focus on efficiency and accuracy, ensuring service level agreements are met
• Facilitate wire agreements and process time-sensitive wire requests for Wealth clients, ensuring high attention to detail and accuracy in execution
• Accurately document client interactions and resolutions in CRM/Salesforce.com
• Consistently meet required performance standards, including quality, productivity, and behavioral expectations
• Support the Wealth division in achieving target Client Service Measurement (CSM) scores

Work Set-up: RTO(possibility of hybrid)

Shift schedule: Shifting(TBA)

Location: Taguig