JUNIOR PHONEBANKING SPECIALIST

Bank of the Philippine Islands (BPI); Quezon City; On-site; PHP 246,000 - 379,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Phone Banking Specialist in Quezon City to attend to client needs, investigate inquiries, and resolve issues across channels. The role involves decision-making within guidelines and coordination with internal teams.

The ideal candidate has a 4-year college degree, strong listening and communication skills, and flexibility to work a schedule that may include weekends, holidays, and graveyard shifts.

Qualifications

• Graduate of a 4-year college course.
• Good listening and comprehension skills.
• Adequate communication skills (preferably in English) and can adjust to the language used by the client.

Responsibilities

• Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints
• Exercises decision-making within set parameters and guidelines
• Interfaces/interact with other teams in the bank

Skills

Listening skills

Communication

Language flexibility

Education

4-year college degree

Job description

Job Description:

The Phone Banking Specialist attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

Responsibilities

• Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints
• Exercises decision-making within set parameters and guidelines
• Interfaces/interact with other teams in the bank

Qualifications

• Graduate of a 4-year college course
• Good listening and comprehension skills
• Adequate communication skills (preferably in English) and can adjust to the language used by the client
• Able to follow a set schedule, which may include weekends, holiday, and graveyard
• Must be residing within Quezon City or nearby towns/cities/localities

Requirements: